Volunteer Coordinator

Coordinates JVS’s comprehensive volunteer program, including recruitment, onboarding, training, tracking and

database management, recognition, and communication. Volunteer Coordinator also implements JVS’

community outreach efforts.

Supervision:

• Supervises volunteer interns as appropriate
• Serves as primary point of contact for all volunteers

Volunteer Recruitment:

• Work with program staff to regularly assess new and ongoing volunteer needs and roles
• Work with program staff to engage current and former JVS clients as volunteers
• Continually recruit volunteers to meet the needs of the organization

Volunteer Onboarding and Training:

• Facilitate the volunteer application and screening process, including conducting interviews and background
• screenings where necessary.
• Coordinate orientation sessions and training programs to familiarize volunteers with our organization's
• mission, values, and policies.
• Provide ongoing support and resources to volunteers, ensuring they feel comfortable and confident in their
• roles.

Volunteer Retention and Recognition:

• Work with Chief Philanthropy Officer to implement strategies to boost volunteer engagement rates and
• foster a positive volunteer experience.
• Organize appreciation events and recognition programs to celebrate volunteers' contributions and
• dedication.
• Maintain regular communication with volunteers to address their concerns, collect feedback, and recognize
• outstanding efforts
• Develop and draft monthly content for the Volunteer Voice newsletter

Outreach Events and Speaking Engagements:

• Actively seek out opportunities and attend community outreach events, in line with annual goals
• Coordinate, route and track inquiries from external entities seeking to learn more about JVS
• Provide regular reporting to JVS leadership around outreach metrics

Database Management:

• Ensure that accurate volunteer records are maintained, including applications, risk management
• documentation, contact details, hours served, and volunteer preferences.
• Utilize volunteer management software to streamline recruitment and communication processes
• Ensure that volunteer dashboards are up-to-date

Performance Reporting:

• Ensure accuracy of regular reports on volunteer engagement, including recruitment statistics, retention rates,
• and volunteer impact on organizational goals.
• Collaborate with the management team to evaluate the effectiveness of volunteer programs and make
• data-driven improvements.

Other duties as assigned.

Qualifications:

• Combination or education and experience normally represented by a Bachelor's Degree in social work, human service field and/or volunteer management required. Minimum combined 1-3 years working with immigrant populations and/or vulnerable populations required.
• Previous experience working with refugees is strongly desired.
• Supervision experience required. Previous experience managing volunteers preferred.
• Position requires use of personal vehicle with mileage reimbursement. Valid driver’s license, insurance, and clean driving record is required.

Skills Needed:

• Must have excellent oral, written, and interpersonal skills
• Must be customer-service focused
• Must possess strong time management skills with a proven ability to meet deadlines
• Ability to work effectively in a multicultural and multilingual environment
• Ability to work a flexible schedule (including evenings and weekends when necessary)
• Strong computer skills and proficiency in Word, Excel, CRMs, and internet-based communication

Working Conditions and Physical Effort:

Position requires some flexibility in schedule, with some weekends and/or evenings required. This position will primarily be a coordinator of services; approximately 50% of the job will be completed in office. Travel to community events will be necessary. Use of personal vehicle is necessary with mileage reimbursement.