Volunteer Coordinator

Reports to: Program Director 

OVERVIEW

The Volunteer Coordinator is responsible for recruiting, training, scheduling, and supporting volunteers who contribute to Voices of Hope’s mission to promote lifelong recovery through support services, advocacy, research, and education. This role ensures that volunteers are meaningfully engaged, well-trained, and supported in delivering recovery-oriented services, community education, and organizational events. The coordinator maintains accurate volunteer records, oversees volunteer recognition, and collaborates across departments to match volunteers with appropriate programs and projects.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Volunteer Recruitment & Engagement

• Develop and implement a year-round volunteer recruitment strategy.
• Conduct outreach to local area businesses, colleges, and community partners to expand the volunteer base.
• Provide updated volunteer listings for website, social media, and community platforms.
• Facilitate volunteer orientation sessions and ensure all volunteers understand VOH values, mission, and confidentiality expectations.

Training & Development

• Develop, coordinate, and deliver comprehensive volunteer training programs, ensuring consistency with recovery-oriented best practices and Voices of Hope standards of practice.
• Track completion of training modules and required certifications (e.g., Naloxone administration, confidentiality, motivational interviewing basics).

Scheduling & Support

• Maintain the volunteer calendar for events, recovery community centers, outreach, and administrative support.
• Match volunteers’ interests and skills with available opportunities.
• Provide supervision, guidance, ongoing feedback, and regular communication to ensure positive and effective engagement.
• Serve as point of contact for volunteers, addressing questions, concerns, and scheduling changes.

Data Management & Evaluation

• Use designated CRM program to track volunteer hours, participation, demographics, etc.
• Generate monthly and quarterly volunteer activity reports for leadership and funders.
• Evaluate volunteer satisfaction and identify improvement areas for retention and engagement.

Recognition & Retention

• Develop and manage volunteer appreciation initiatives (e.g., annual awards, recognition events, social media features).
• Cultivate a culture of gratitude and peer recognition within the volunteer network.
• Support pathways for volunteers to transition into peer support or staff roles.

Collaboration & Communication

• Coordinate with Program Directors and management team to integrate volunteers into service delivery such as community celebrations, Recovery Awareness Day, and other events.
• Attend staff meetings and contribute to strategic planning and internal process improvement.
• Promote VOH events and services through collaborative volunteer engagement.

Other Duties

• Stay current with changes in nonprofit business development practices.
• Assist with special projects and perform other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

• Bachelor’s degree in human services, behavioral health, nonprofit management, or a related field and/or minimum of 1-3 years of experience in volunteer coordination, or community engagement.
• Experience with CRM database systems such as Bloomerang.
• Knowledge of recovery principles, peer support, and harm reduction preferred.
• Understanding of cultural humility and willingness to learn about VOH history, core values, and guiding principles.
• Excellent written and verbal communication skills with a focus on relationship-building and comfortable with public speaking.
• Strong organizational skills with the ability to multi-task and meet deadlines.
• Ability to work collaboratively with a team and engage with diverse stakeholders.
• Flexibility to adapt to changing circumstances and new opportunities.
• Compassionate, creativity, and dependability to own the program a huge plus!
• Must be 18 or older
• Be able to complete I-9 Employment Eligibility Verification.
• Be able to complete a background check (prior convictions may not necessarily disqualify an applicant).

This job description is a general overview and may be subject to change based on the organization’s needs and priorities.

WORKING CONDITIONS

• Full-time, exempt position with occasional evening and weekend work required.
• Work is typically performed in an office environment with regular use of standard office equipment. 
• Some travel may be necessary to meet with Volunteers and support events.

BENEFITS

Voices of Hope offers a very competitive benefits package for all full-time employees including:

Accrued PTO (up to 80 hours the first year)

Self-Care time off

Paid holidays

Community Service time off

Simple IRA

Medical (100% premium paid by employer for employee)

Dental (100% premium paid by employer for employee)

Vision(100% premium paid by employer for employee)

Life Insurance (100% premium paid by employer for employee)

On the Job training