VP of Operations - Commercial Property Restoration

The VP of Operations will lead the full service delivery function for a commercial property restoration platform specializing in fire, water, mold, and catastrophe response. Operating across a high-frequency loss corridor, the organization serves commercial property owners, facility managers, and insurance carriers in an environment where response time, estimating accuracy, operational discipline, and carrier relationships directly affect profitability.

This executive will hold P&L responsibility across CAT and non-CAT revenue streams, with direct accountability for job margins, cycle times, labor mobilization, and insurance carrier relationship management. The position requires an experienced restoration operator who can lead effectively in a 24/7, mobilization-intensive environment and understands the critical relationship between scope approval, service execution, and margin performance.

KEY LEADERSHIP MANDATES

• Division P&L Ownership: Own job margin, EBITDA, and revenue growth across CAT and non-CAT restoration operations with full accountability for financial performance.

• Rapid Mobilization: Maintain 24/7 emergency response readiness and resource mobilization capability to capture high-margin CAT and emergency work at first call.

• Carrier & TPA Relationships: Manage insurance carrier and third-party administrator relationships to protect referral flow, program compliance, and preferred vendor status.

• Xactimate Estimating Discipline: Institutionalize estimating accuracy and scope discipline to maximize approved claim values and protect job margin at every stage of the project lifecycle.

• Cycle Time & WIP Control: Drive job cycle time, work-in-progress management, and collections discipline to accelerate cash conversion and reduce AR exposure.

• Labor & Subcontractor Capacity: Manage internal crews and a flexible subcontractor network to scale capacity against volatile, event-driven demand without proportional cost increases.

• Documentation & Compliance: Enforce rigorous job documentation and TPA compliance protocols to protect billing integrity and limit denied or reduced claims.

• Field Leadership Development: Recruit and develop project managers and field supervisors who lead under high-pressure, time-critical conditions with precision and accountability.

IDEAL EXECUTIVE PROFILE
The successful candidate is a restoration operations leader with a verifiable record of owning a multi-line restoration P&L. You are fluent in Xactimate, experienced in carrier and TPA relationship management, and skilled at leading rapid-mobilization field operations across CAT and non-CAT environments. You manage job margin, cycle time, and collections with discipline — and you build field leadership teams that perform under pressure.

WHAT MAKES THIS OPPORTUNITY DISTINCT
This role offers operational command of a commercial restoration platform in a high-frequency loss market with an established carrier network, TPA relationships, and operational infrastructure. You will have the authority to scale response capacity, strengthen carrier relationships, and drive margin across a growing CAT and non-CAT portfolio. It is a high-accountability seat with direct market tailwinds and a clear path to senior leadership.