VTM Representative

POSITION SHIFT: Primarily 9:30 AM - 6:30 PM Monday through Friday with Saturday Rotations of 8:00 AM - 12:00 PM; Must be flexible and available to cover other shifts occasionally between 7:30 AM - 7:30 PM.

POSITION SUMMARY

Primarily responsible for processing VTM transactions and providing member service through an interactive process utilizing video technology. Must be able to project an inviting, friendly, and engaging demeanor on camera. Ensure effective VTM operations by troubleshooting machine issues and submitting service requests as needed.

QUALIFICATIONS

Requires an efficient and well-organized individual with in-depth experience and diversified knowledge of credit union services and products. Must easily embrace new technology and possess troubleshooting and analytical skills. Must display sound judgment and professionalism while communicating via video technology. Ability to multi-task while maintaining attention to detail and accuracy while operating multiple computer programs.

PHYSICAL REQUIREMENTS

Clear and effective communication abilities required. Must be able to view a terminal screen and operate a computer keyboard. Must be able to sit and stand for prolonged periods.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute member transactions and provide general information in an accurate, efficient, and courteous manner
• Actively promote credit union products and services
• Maintain neat and organized work area
• Attend all required staff meetings and training sessions
• Expanded responsibilities as skills sharpen and experience grows
• Additional duties as assigned

ProFed is an EEO employer – M/F/Vets/Disabled