Waiter - Pride of America

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If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

ESSENTIAL FUNCTIONS

• Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.
• Complies with all company policies, rules and regulations.
• Follows and is compliant with all Public Health rules and regulations.
• Responsible for safeguarding all equipment and materials required for operation by ensuring self and team are adhering to proper handling procedures.
• Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.
• Complies with sequence of service for food and beverage, and directs and instructs Assistant Waiters to ensure timeliness of service to guests.
• Ensures satisfaction of service with guests in assigned station and resolves any service and/or product deficiencies that may occur.
• Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
• Performs other jobs as assigned, to include but not limited to:
o Man non-cooking buffet action stations (i.e. carving station, dessert station)
o Deliver amenities on embarkation day
o Assists with Room Service deliveries when needed
o Assists with private parties and functions
o Assists with conducting service training with Assistant Waiters and Restaurant Stewards.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

DIMENSIONS
• Must be able to manage and service a workstation in a restaurant that is comprised of 16 to 24 seats.
• Must be able to direct and supervise 1 Assistant Waiter.
• Must be able to carry up to 12 covers on a waiter tray or 16 glasses in the same fashion.
• Must have working knowledge of the service requirements/styles/food for all meal periods (breakfast, lunch and dinner) across various restaurant concepts (Italian, French, Casual-fare, Oriental, Steakhouse, Brazilian Steakhouse, etc.)
 

NATURE AND SCOPE
• Must be able to read, write and converse in English.
• Requires excellent organizational and time management skills.
• Must be able to work under pressure.
• Must have food and beverage product knowledge.
• Must be detail-oriented.
• Must have excellent internal and external customer service skills.
• Must have an energetic and outgoing personality.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.
 

QUALIFICATIONS, EDUCATION AND ATTRIBUTES
 

QUALIFICATIONS
• Minimum two years experience as a front waiter with fine dining and banquet service experience in any of the following settings: 3 Star – 4 Star land-based hotel/resort; free-standing restaurant with at least 180 seats; or previous shipboard experience in a similar position is required.
• Minimum one year experience selling and serving wine and other beverage products is required.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
 

EDUCATION
• High School Diploma or Foreign Equivalent is required.
• Associates Degree, Secondary Education Degree or foreign equivalency is required.
• Certificate of completion in safety, environmental, public health and sanitation regulations and procedures from a recognized institution is required.

ATTRIBUTES
• Proactive, Team Player, Problem Solver
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates
 

PHYSICAL REQUIREMENTS
 

NCL America :
The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate specific physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8).
Shall have a Body Mass Index (BMI) of 40.0 or less. Blood Pressure as per USCG a maximum 160/100.
 

NCLH International Flag:
In addition to the above, NCLH requires the following for all crew members for all international flagged ships:
Shall have a Body Mass Index (BMI) of 35.0 or less. Blood Pressure as per USCG a maximum 140/90.
The verifying medical practitioner doubts the applicant’s ability to successfully perform any of the following functions, a suitable practical demonstration is required for those functions. The verifying medical practitioner, in consultation with any other qualified practitioners he/she deems appropriate, determines whether a practical demonstration is necessary, and whether the applicant is physically competent or not physically competent.
General Movement:
• Is able to maintain a sense of balance without disturbance while walking and standing.
• Is able to climb up and down vertical ladders and stairways.
• Is able to step over a door sill or coming up to 24 inches in height.

• Is able to move through a restricted opening of 24 inches by 24 inches.
• Is able to open and close watertight doors that weigh up to 55 pounds. Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles.
• Is able to repeatedly lift at least a 55 pound load off the ground, and to carry, push or pull the same load over a long distance (minimum of 150 feet) and up/down multiple staircases over a four hour period.
• Is able to pull an un-charged 1.5 inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5 inch diameter fire hose to firefighting position.
• Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual.
• Is capable of normal conversation in English.
• Is able to intermittently stand on feet for up to four hours with minimal rest periods.
• Must have no physical limitations that would hinder or prevent the performance of duties. • Must have no limitation of motion. Senses:
• Is able to react to visual alarms and instructions.
• Is able to react to audible alarms and instructions.
 

Vision:
• Ability to adjust focus, depth perception, peripheral vision.
• Distance vision and close vision must be in accordance to ILO: Vision required for ship’s navigation (e.g. chart and nautical publication reference, use of bridge instrumentation and equipment, and identification of aids to navigation)
• Normal Vision required to perform all necessary functions in darkness without compromise
• Color perception must be intact for Deck/Engine Watch standing officers.
• Vision required reading instruments in close proximity, to operate equipment, and to identify systems/components as Necessary.
 

Upper Body:
• Is able to move their shoulders, elbows & wrists (without disease, injury): bending, extending, move their arms away from the midline of the body, rotating.
• Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers.
• Is able to crouch, kneel and crawl.
• Is able to distinguish differences in texture and temperature by feel.
• Is able to elevate their shoulder joint forward and move his arms away from the midline of the body
• Is able to flex their elbow joint and extend his arm completely.
• Is able to move their wrist completely and able to sustain weights of 55 pounds.
• Is able to move their hand up and down 45 degrees / completely.

• Is able to clench fist, pick up a pin, grasp an object or touch tips of at least 3 fingers with thumb.
• Has distal phalanx of either thumb, distal and middle phalanx of an index, middle, or ring finger of either hand, irrespective of the absence or loss of little finger.
• Do not have Scars and deformities of the fingers or hand that are symptomatic or that impair normal function to such a degree as to interfere with the satisfactory performance of sea duty
• Must not have intrinsic paralysis or weakness, including nerve palsy sufficient to produce physical findings in the hand such as muscle atrophy or weakness.

Lower Body:

• Is able to move their hips, knees & ankles (without disease, injury): bending, extending, move their legs away from the midline of the body, rotating.

• Must not have Plantar fasciitis.

• Must not have loose or foreign bodies within the knee joint.

• Must not have physical findings of an unstable or internally deranged joint.

• Must not have history of uncorrected anterior or posterior cruciate ligament injury.

• Must not have surgical correction of any knee ligaments if symptomatic or unstable.

• Must not have history of congenital dislocation of the hip, osteochondritis of the hip (Legg-Perthes disease), or slipped femoral epiphysis of the hip.

• Must not have hip dislocation within 2 years before joining the ship.
 

Work Environment & Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to meet the above physical and health requirements. While performing the duties of this job the employee is regularly required to meet the above physical and health requirements.
 

This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.

EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.