Waiter / Server

• Provide an epic experience for guests at all times
  
• Maintains knowledge of all menu items, cooking methods and
  beverage selections available in the assigned outlet
  
• Maintains knowledge of table/seat/station numbers, proper
  table set ups, room capacity, hours of operation and menus of assigned
  restaurant and/or outlet
  
• Ensures each table assigned to them is set up according to
  the restaurant standard operating procedures, as well as cleaned properly and
  organized in accordance with company and USPH rules and regulations prior to,
  during and at the end of service
  
• Ensures they are present when Sailors arrive and leave
  tables for greetings
  
• Offers the menu and discusses options and recommendations
  for both food and beverage
  
• Ensures all dietary requirements are fulfilled and any
  special requests are noted and discussed with Maître d’, passing all necessary
  information onto the Galley
  
• Takes and processes orders in their area and if required,
  appraises Sailors of any delays to food being delivered
  
• Ensures the delivery of food ordered is done in a timely
  manner, monitoring temperature and presentation standards as per service
  procedure
  
• Visits each table of their respective area engaging with and
  receiving feedback regarding the food and service to ensure sailors have the
  utmost satisfaction
  
• Ensures that all restaurant products, equipment and cleaning
  materials are used in a cost-effective manner, according to the handling
  guidelines
  
• Informs their respective Supervisor or Manager regarding all
  sailor issues, special requests, suggestions and complaints and where possible,
  seeks to resolve
  
• Ensures that Sailor orders are correctly entered into the
  system and monitors tab for any corrections necessary
  
• Is familiar with all cruise services/features and
  activations to respond to Sailor inquiries accurately
  
• Ensures compliance with the company’s alcohol policy and
  notifies Restaurant Manager if Sailors/Crew are in danger of breaching
  
• Assists with embarkation/disembarkation procedures and
  luggage handling as and when required
  
• Performs other restaurant, Room Service and Crew Dining
  Service duties as and when required
  

Requisitos

• Minimum 3 years’ experience as Waiter/Server onboard a
  Cruise ship or in a 4/5 star hotel/resort or important restaurant
  
• Passionate about people and able to handle guest complaints
  with a smile!
  
• All certificates as required by the STCW code for this
  position
  
• Strong written & verbal skills
  
• Command of the English language, both verbal and writte
  

Ventajas