Warehouse & Counter Sales Associate (HVAC/Plumbing)

Company Overview:

Plimpton & Hills Corporation is a leading distributor of plumbing, heating, HVAC, and industrial products, serving contractors, businesses, and homeowners throughout the Northeast. With multiple branch locations and showrooms, we are known for dependable service, quality products, and knowledgeable support for the professional trades.

Position Purpose:

The Warehouse & Counter Sales Associate provides friendly, reliable service to contractors and walk-in customers by assisting with plumbing, heating, and HVAC product orders, pulling and staging materials, and supporting daily counter and warehouse operations. This is a full-time position based at our Red Hook, NY branch (7311 South Broadway, Route 9), focused on accuracy, teamwork, and a safe, organized work environment.

Essential Functions:

• Actively seek opportunities to help customers at the sales counter, parts counter, and by phone, providing excellent customer service to contractors and walk-in customers.
• Locate, pull, stage, and obtain ordered HVAC, plumbing, and heating products for customer orders and warehouse fulfillment.
• Assist with the handling of defective parts, returns, and manufacturer warranty information in accordance with company procedures.
• Process approved customer credits and returns accurately in the order entry and inventory system.
• Address customer questions regarding product specifications, pricing, availability, lead times, and part numbers.
• Ensure all product catalogs, vendor literature, and pricing materials are current, removing expired or outdated materials as needed.
• Accurately and safely move products of varying weights, including pipe, fittings, fixtures, and HVAC supplies, following safety guidelines.
• Provide exceptional customer service in a fast-paced warehouse and counter sales environment.
• Answer incoming telephone calls professionally and pleasantly, assisting with orders, pricing requests, and product inquiries.
• Accurately input, process, and fill customer orders using the company order entry system.
• Accurately read, identify, and verify part numbers, SKUs, and quantities for order filling and receiving materials.
• Assist warehouse personnel with shipping, receiving, stocking, inventory organization, and general warehouse operations as necessary.
• Maintain a clean, organized, and professional counter sales and warehouse work environment.
• Safely operate warehouse equipment such as forklifts, pallet jacks, and hand trucks in accordance with safety standards.
• Remain up-to-date on all workplace safety practices, warehouse safety procedures, and company standards.
• Perform other related duties and responsibilities as directed by management.

Compensation and Benefits:

• Competitive hourly rate commensurate with experience.
• Eligible to participate in the company’s comprehensive benefits package, which includes medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and paid holidays.
• Opportunities for professional development and growth.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education & Skills:

• Counter sales, parts counter, inside sales, retail, or warehouse experience preferred, ideally in a plumbing, heating, HVAC, building materials, or distribution environment.
• Familiarity with plumbing, heating, and HVAC products, materials, industry practices, and basic regulations preferred; ability to learn product lines and systems quickly.
• Results-driven and customer-focused, with the ability to support contractors, trade professionals, and walk-in customers in a fast-paced environment.
• High school diploma or GED preferred.

Physical Requirements:  

• While performing the duties of this job, the associate is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard. 
• Specific vision abilities required by this job include close vision requirements due to computer work. 
• Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.