Warehouse Billing Clerk

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. 

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

Impact Property Solutions is searching for a Warehouse Billing Clerk to act as the company’s voice and face as well as lead our amazing team of customer service reps. This role will schedule installations, resolve emergency issues, provide training for new employees, and handle service issues beyond agent capability. The position also requires excellent interpersonal skills, problem solving and conflict - resolution skills. 

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Enter flooring and manufactured good selections into computer database within 24-48 hours of receipt.
• Assist with billing administration. 
• Adjust and close orders for sub-contractors to ensure accurate payroll.
• Answer phone calls throughout the day and make sure flooring installer’s inquiries are being answered in a timely manner.
• Enter revisions and or changes and delete old selections when applicable.
• Resolve problems related to correct data entry procedures. 
• Continuously email and call sales department for approvals and notate any add on to order and file order.  

Competencies

• Excellent communication skills (written & verbal)
• Must be detail-oriented and pay close attention to accuracy.
• Proficiency with MS Office products, including MS Outlook, Excel and Word.
• Strong strategic thinking skills.
• Ability to prioritize work and manage time effectively.
• Proactive problem-solving ability.
• Excellent verbal and written communication skills. 
• Excellent concentration  

Education and Work Experience Requirements

• High School Diploma or GED Equivalent
• Minimum 1 year of administrative or general office experience.
• Minimum 1 year of clerical experience. 
• Able to work remotely at home equipped with high-speed Internet Service 
• Associates degree
• Billing administrative experience
• RFMS Systems Experience is a plus

Benefits

• Competitive Health Insurance Plans
• Vision and Dental Plan
• Company paid life insurance.  
• Generous Paid Time Off Program
• 401(K) / Roth plan with employer match
• Generous PTO plus paid Holidays

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 25 pounds at times.