Warehouse CSR

Warehouse Customer Service Representative

A company’s people and culture are the true advantage that can’t easily be replicated by its competitors. As a Customer Service Representative with Taylor Warehouse, your role is central to our business and to the operation of a safe, quality 169-year-old business. Your work both facilities our business and keeps the employees in the warehouse moving accurately and effectively.

This position is located in West Chester, OH

Warehouse Customer Service Representative Responsibilities:

• Process orders using the warehouse computer applications, verifying and validating all customer information before entering the data
• Negotiates effectively with customers
• Provide customers with quality and accurate service on each order
• Responsible for all customer correspondence; responds to customers via telephone, email or written correspondence in a quick and accurate manner
• Manage hold requests
• Conduct over, short and damage investigations
• Work with Inventory/Quality Control Manager and Shift Supervisors to make sure warehouse employees understand customer requirements

Warehouse Customer Service Representative Qualifications:

• High school diploma or equivalent
• Good customer service skills; clear speaking voice, good listening skills, ability to clearly communicate with customers, empathy, ability to be persuasive and good follow-up ability
• Computer literate with proficiency in Microsoft Office products and the ability to learn dedicated warehouse software
• Ability to calculate figures and amounts
• Ability to handle multiple competing deadlines at once and make quick decisions

Work Environment/Physical Demands:

This position requires work in a warehouse environment with loud noises and changing/challenging climates (hot/cold based on the season). You must be able to bend, grasp, kneel, stand, walk, and lift up to 50 lbs. Much of the time, this position will be sedentary computer-based work, requiring the ability to use the computer, the phone and sit for long periods of time.