Warehouse Manager, UOVO Wine Napa

UOVO Wine Warehouse Manager, Napa

Position Summary:

The Warehouse Manager is responsible for leading all aspects of the local UOVO Wine location’s continuous growth, including: the maintenance and security of the facility, equipment and property; compliance, including with safety standards; vendor relations; inbound and outbound distribution; staffing and employee relations; storage of client collections; and spearheading all client relations and requests. The Warehouse Manager is also responsible for the training and development of operations staff for positions of increased accountability and responsibility.

Required Skills/Abilities:

• Superior ability to lead and develop a team


• Superior attention to detail


• Advanced proficiency in Microsoft Excel and strong experience with the Microsoft Office 365 suite


• Experience with warehouse management and/or inventory management software


• Experience with implementing and enforcing safety procedures, particularly OSHA compliance


• Excellent interpersonal and customer service skills


• Strong verbal and written communication skills


• Strong organizational skills


• Strong ability to prioritize tasks


• Strong time management skills, with proven ability to meet deadlines


• Strong analytical and problem-solving skills


• Commitment to confidentiality


• Ability to work with minimal supervision


• Ability to be flexible and calm in a fast-moving environment


• Ability to develop solid working relationships within all levels of the organization


• Ability to pitch in to help other departments in response to client needs and requests

Physical Requirements:

• Prolonged periods of walking, standing, squatting, climbing, pushing, pulling, and lifting.


• Ability to tolerate extended periods in an environment refrigerated to 55 degrees Fahrenheit


• Ability to lift 50 pounds repeatedly

Travel Requirements:

• Travel occasionally, both locally and to other UOVO Wine locations, as necessary

Education, Experience and/or Certifications:

• 8+ years of warehouse or fulfillment experience in progressively greater positions of responsibility


• Bachelor’s degree or equivalent professional experience

• Experience managing safety standards, including OSHA compliance


• Experience with creating and maintaining spreadsheets and reports


• Experience managing a profit and loss statement

Preferred

• Wine industry knowledge or experience preferred


• Forklift certification


• Talent acquisition experience


• Proven ability to deliver exceptional service to high-end clientele who value personalized attention and premium experiences

Responsibilities:

Leadership

• Develop and support a team that is aligned with UOVO Wine’s culture and vision; through supervision, performance review and task delegation while modeling positive leadership and an entrepreneurial mindset.


• Model professionalism at all times, providing first-class customer service to clients and fellow team members in a manner that is in line with UOVO Wine’s values.


• Maintain a safe workplace with regular equipment maintenance and standards set by OSHA. Establish and maintain procedures and schedule for equipment inspections.


• Reinforce safety standards by communicating expectations with the team


• Ensure the safety of employees in warehouse equipment traffic areas


• Ensure the warehouse is safe during inclement weather


• Keep exterior and pathways inside clear of debris or other hazardous items.


• Conduct interviews and train new employees as needed.


• Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.


• Meet regularly with team leads to review, analyze, and develop actionable plans for productivity.


• Communicate clear expectations to your team regarding:


• Prioritization of work (daily tasks and larger projects)


• Brand standards (Cleanliness of inbound area, inventory space, and common areas)


• Professional interactions with your team, clients, and vendors


• Consistently analyze and update policies, establish innovative ways to address challenges and ensure efficacy of team operations, update operations manual accordingly.


• Ensure data & billing accuracy 100% of the time; implement and oversee plans to audit data regularly; when inaccurate data is discovered, take action to repair or bring attention to the appropriate person.


• Assist in managing Site and Departmental budget.


• Prepare and present reports as directed by the Leadership Team


• Perform other tasks or actions as needed under the direction of the UOVO Wine’s Leadership Team.

Client Services

• Communicate with high-net-worth individuals in a professional, confident and diplomatic manner to coordinate requests; create and process all paperwork accurately and completely.


• Greet guests that enter from the office door and manage schedule for answering warehouse door(s).


• Respond to or redirect client inquiries (email & phone); resolve in a timely manner.


• Oversee receipt of wines coming into the facility; consistently improve procedure for a smooth, accurate transition from Inbound, through Inventory and racking to client lockers.


• Maintain brand standards at all times, including standards for appearance, cleanliness and organization.


• Oversee, schedule, and contribute to special projects within the facility in a timely manner, including research, data, inventory, and renewal audits.

Facilities

• Under direction from Facilities Team, serve as on-site contact for vendors, contractors and related items (including but not limited to: cleaning, machinery and security vendors).


• Monitor all warehouse equipment for daily performance readiness and maintenance needs.


• Coordinate preventative maintenance on schedule outlined by Facilities Team.

Compensation Details:

Salary commensurate with experience. This position includes generous paid time off; health, dental, vision, STD and LTD insurance; 401(K) with 4.5% match; $1000 education stipend; $250 charitable donation; wine education; entrepreneurial work atmosphere with opportunity for strong performers to advance quickly.