Warranty Coordinator Branch

Job Posting External

Job Duties

• Review and correct all warranty claims generated through technicians to prepare for submission to vendors.


• Process all Crown warranty claims and claims for any other manufacturer represented by Crown.


• Review monthly A/R reports on all vendor warranty accounts.


• Process all warranty claim paperwork and track claims from the time they are submitted to the time they are paid or rejected.


• Maintain files on warranty claims.


• Tracking rejected warranties and notifying Service Manager about rejected warranties.


• Prepare monthly list of warranties not paid and determine disposition.


• Resubmit warranty claims as needed.


• Maintaining, shipping and tracking warranty parts to vendors or scraping as needed.


• Determine disposition of warranty parts returned from vendor as a result of a rejected claim.


• Assist other parts personnel as required such as receiving parts and answering phones.

Minimum Qualifications

• Less than 2 years related experience


• High school diploma or equivalent

Preferred Qualifications

• Parts or inventory control experience and lift truck industry experience preferred


• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills