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Warranty Service Technician

salary Salary :

$25 - 30 hourly

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Number of Applicants

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Job Description - Warranty Service Technician


 Job Title: Warranty Service Technician
Company: Harlan Global Manufacturing
Start Date: July 2026
Location: 27 Stanley Road, Kansas City, Kansas 66115
Department: Production / Assembly / Warranty

Position Summary

Harlan Global Manufacturing is seeking a skilled and versatile Warranty Service Technician to support our growing operations. This role is responsible for diagnosing and resolving warranty-related issues both remotely and at customer sites, supporting customers, and contributing to production and assembly as needed. The ideal candidate will have a strong mechanical background, excellent problem-solving skills, and the ability to communicate effectively with both customers and internal teams.

Key Responsibilities

  • Warranty Support & Customer Service 
    • Serve as direct contact for customer warranty inquiries via phone and email 
    • Diagnose mechanical and product issues remotely and determine appropriate solutions 
    • Coordinate warranty claims, repairs, and replacements in a timely manner 
    • Ensure high levels of customer satisfaction through professional and responsive communication 
  • Field Service & Travel 
    • Travel to customer sites to troubleshoot, diagnose, and repair warranty-related issues 
    • Perform on-site inspections, repairs, and adjustments to equipment 
    • Document service visits, findings, and corrective actions 
    • Represent Harlan Global Manufacturing professionally while on-site with customers 
    • Travel as required based on business needs
    • No more than 30% travel
  • Warranty Documentation & Administration 
    • Complete and maintain accurate warranty paperwork and service records 
    • Track warranty claims, root causes, and resolutions for reporting and continuous improvement 
    • Collaborate with engineering and production teams to identify recurring issues 

Additional work listed below as needed for down time on Warranty service:

  • Technical & Mechanical Work 
    • Troubleshoot, repair, and rebuild company products and components 
    • Perform hands-on mechanical work including disassembly, inspection, repair, and reassembly 
    • Assist in product testing and validation as needed 
  • Production & Assembly Support 
    • Work on the production and assembly line during peak demand or as needed 
    • Ensure adherence to quality standards and safety procedures 
    • Support cross-functional teams to meet production goals 
  • Process Improvement & Documentation 
    • Develop and update work instructions for assembly, repair, and service procedures 
    • Recommend improvements to product design, manufacturability, and serviceability 
    • Assist in training team members on repair techniques and best practices

Why Join Harlan Global Manufacturing?

  • Opportunity to work in a hands-on, impactful role with field exposure 
  • Cross-functional experience across service, production, and engineering 
  • Growth potential within a dynamic manufacturing environment 

Requirements

 

Qualifications

  • High school diploma or equivalent required; technical certification or associate degree preferred 
  • Strong mechanical aptitude with hands-on experience in assembly, repair, or manufacturing 
  • Experience with warranty processing, field service, or customer support preferred 
  • Ability to read and interpret technical drawings, schematics, and manuals 
  • Ability and willingness to travel to customer sites as needed 
  • Valid driver’s license and ability to meet company driving requirements 
  • Proficiency with basic computer systems and documentation tools 
  • Excellent communication and interpersonal skills 

Skills & Competencies

  • Mechanical troubleshooting and problem-solving 
  • Strong customer service and communication skills 
  • Attention to detail and accuracy in documentation 
  • Ability to work independently in the field and collaboratively in a team environment 
  • Adaptability in a fast-paced, hands-on environment 

Work Environment

  • Combination of office, shop floor, production line, and customer site environments 
  • Travel to customer locations may be required 
  • May require lifting, standing, and use of hand and power tools 
  • Use of appropriate personal protective equipment (PPE) required

Salary Description

$25 - $30 / hr

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