Watch Repair Technician Level 3

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

At Richemont Americas, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Watch Repair Technician Level 3  

Responsibilities:

Diagnosis:

• Describe condition of the piece to be evaluated.
• Identify root cause of problems in accordance to the client request(s).
• Select the adequate service in accordance with the Brands policy while:
• Meeting the client request.
• Proposing a solution to solve the issue.
• Identify the spare parts needed to repair the evaluated piece.

Dismantling:

• Dismantle the timepieces and insert all parts dismantled into the repair box:
• Remove the strap or the bracelet.
• Separate movement/dial/hands from the case components.
• Dismantle the watches case components.

Case Preparation:

• Install and assemble the watches case components in preparation of the encasing of the watch movement.
• Check and ensure waterproofness of the case.

Encasing:

• Install the dial and the hands prior to encase the movement and close the watch.
• Perform a first Quality Control to ensure that the piece is in working order.
• Transfer the completed piece to the Quality Control Department.

Maintenance and Organization of the Workshop:

• Follow RNA and Brands’ specifications:
• Tools
• Technical procedure
• Work assignments
• Standards of Quality & Standard Time of Operations (STOs)
• Maintain Tools and Equipment
• Ensure that all equipment used are calibrated and maintained at a high standard
• Proper layout and accessibility of all tools and equipment
• Maintain a cleaned, organized and safe working area

Desired Skills and Experience

Education:

• High School Diploma

Required experience:

• Technical experience in the watch industry is preferred.
• Working experience with luxury brands is a plus.

Technical skills / abilities:

• High level of dexterity and focus to handle small parts, with a strong attention to detail.
• Understanding of Mechanical Applications is a plus.
• Ability to follow instructions and efficiently provide a high level of quality.

Other Skills and Attributes:

• Proven ability to work in a fast-paced environment.
• Good communication and listening skills.
• Computer skills are a plus.

EXPECTED SALARY RANGE:

Salary will be negotiated based on relevant skills and experience.

WE OFFER

We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

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