Web Hosting Support Representative

Who are we?

Conseev is a mash-up between a contract development shop and an incubator. We build and launch SaaS tools and web-based services. We aren’t for hire – we only work on our own projects, on our own terms.

While Conseev is still relatively young (2 years), our founder Ben has been at the SaaS game for almost 4 years. By combining sales and marketing knowledge with a development background and leveraging his network of partners and affiliates he’s able to quickly move a business from concept to profitable reality.

Where are we going?

With a couple of successes already under our belt, the next step is turning this into a machine. We’re cranking up the pace but also working on standardizing and systemizing how we do what we do. The faster we can move from idea to prototype, from prototype to release, and (on the marketing side) from release to profit, the more opportunities we’ll be able to capitalize on.

We’re also working our way up the value ladder. We started in niches with very targeted, but somewhat smaller audiences. As cash flow builds, we’re getting more ambitious. Bigger audiences, bigger products, and bigger pay offs.

What are we looking for right now?

I don't want to mince words. We need amazing people. If you aren't amazing, do us all a favor and click the back button. There is no room for coasting here.

We have more projects coming at us than people to throw at them. Which is a good thing, to be sure, but it means we need good people now. People that can take on a project and run with it. Someone that knows which decisions to just make, and which to bubble up the chain.

Do you want to work on awesome projects from the comfort of your home at whatever time of day you’re most productive? Give us a shout. We’re hiring immediately.

There are three absolutely critical requirements for this position. Please do not apply unless you meet the criteria:

1) Excellent English language skills. We do not want our users struggling to understand emails they receive, so you must have mastered the language and be able to communicate roughly equivalently to a native speaker.

2) Technical knowledge. You need to know WordPress, CPanel, and WHM. Experience with more technical elements like network stuff, server admin, etc, is a plus but not necessary.

3) Be online. The ideal person will spend a significant amount of time online. The more hours of the day that you can be available to answer support tickets for us, the more valuable you are. Our tickets arrive at all times, so someone that is only online from say 9-5 will leave tickets unaddressed for many hours.

Above and beyond what I've said above, it's important that you are comfortable dealing with customers. You need to know how to address customers' concerns even if you don't have all the answers.

Also, major bonus points if you are comfortable handling live chats and/or phone calls. It's not a requirement, but again it increases your value to us.

That's about it so, when you apply please include:

1) What kind of hours you're available
2) If you're up for live chat and/or phone
3) Any previous web hosting customer service

If you do NOT include these three points your application will not be considered.

We did our best to let you know why we're special, you should do the same. We're trigger happy with the delete key so if you do not make an effort you will not be getting a response / interview / etc.