Web Operations Manager

The web operations manager is responsible for maintaining, managing, and optimizing ABM websites and servers to ensure functionality, security, and a positive user experience. This position ensures that a website is functional, secure, user-friendly, and aligned with organizational objectives. The role combines technical expertise, creative design, analytical skills, and collaboration to maintain high-quality online experiences and optimize web performance 

• Overall ABM website technology owner and ensuring maintenance of governance standards and policies  


• Cybersecurity Oversight: Proactive monitoring and maintenance of all web properties, ensuring patches, updates, and threat prevention are consistently applied.


• Compliance Management: Ownership of Data Privacy, Consent Modules, and Banner Management, ensuring all web assets meet ABM’s internal standards as well as external regulatory requirements (GDPR, CCPA, etc.).


• User Provisioning/Deprovisioning: Ensuring only authorized personnel have access to critical systems and web properties: promptly handling terminations, onboarding, and changes.


• DNS/Domain Management: Fast, accurate facilitation of all domain and DNS changes, preventing outages and ensuring secure traffic routing for all campaigns and initiatives.


• System Monitoring: Continuous oversight of uptime, SSL certificates, backups, and web infrastructure health, with rapid incident response to resolve or escalate issues.


• Workspace Provisioning: Management of web techstack resources to support ABM’s workspace (plugins, integrations, SSO, security needs, etc.). 


• Vendor Collaboration: Serve as primary point of contact with vendors, ensuring their work is aligned with internal protocols and they have necessary but limited access.  


• Internal cross functional stakeholder coordination for web requests, translation business requirements to technical specifications, supporting CAB processes and managing escalations


• Technical Documentation: Maintain up-to-date records of all web integrations, security protocols, and system changes: providing institutional memory that vendors or new staff would not have.


• Quality Assurance: Participate in compliance and technical QA for new launches, redesigns, and site updates, preventing costly errors or compliance gaps from reaching production.


• Process Improvement: Actively look for ways to streamline and automate IT/marketing workflows, improving speed without sacrificing security. 

• Bachelor's degree in Computer Science, Information Technology, or related technical field required


• 10+ years of experience as enterprise web technical management  


• Relevant certifications in web development, server management, or cybersecurity  


• Prior experience in website administration, server management, or web development  


• Experience supporting standardizing processes across complex organizations


• Strong background in system architecture and integrations


• Demonstrated success leading high-performing technical teams 


• Technical Skills


• Strong understanding of database management and architecture


• Proficiency with industry standard content management systems


• Knowledge of web programming languages such as HTML, CSS, JavaScript, PHP, and familiarity with server-side technologies like ASP.NET or MySQL


• Understanding web analytics, SEO, and usability to optimize user experience


• Experience with system integration and API development


• Knowledge of cloud technologies and architecture


• Familiarity AI technologies


• Understanding of cybersecurity best practices

Leadership Competencies

• Strategic thinking and execution


• Technology innovation and thought leadership


• Process design and optimization


• Stakeholder management and influence


• Effective communication and presentation skills