Welcome Gate Security Attendant | Playa Largo Resort & Spa, Autograph by Marriott

Key Responsibilities

• Greet arriving and departing guests and visitors in a friendly, professional manner.
• Anticipate guest needs, respond promptly to requests, and resolve concerns to ensure guest satisfaction.
• Maintain knowledge of hotel services, amenities, policies, room availability, arrivals/departures, and group activities.
• Issue parking passes, maintain parking records, and follow established vehicle and parking procedures.
• Assist with vehicle staging and traffic flow at hotel entrances while ensuring driveways and designated access areas remain clear.
• Monitor parking areas and report safety hazards, unauthorized personnel, security concerns, vehicle incidents, or maintenance issues to management.
• Follow hotel procedures for vehicle accidents, breakdowns, and other parking-related incidents.
• Maintain cleanliness, organization, and appearance of assigned work areas and guest-facing spaces.
• Follow established operating procedures and accurately use hotel computer systems.
• Support daily departmental operations and ensure compliance with company, franchise, safety, and OSHA standards.
• Promote a safe, secure, and respectful work environment while maintaining confidentiality of guest and employee information.
• Assist with guest incidents, lost-and-found reporting, emergencies, and accident procedures as required.
• Communicate effectively with management, coworkers, and guests to support efficient hotel operations.
• Complete required training, maintain attendance standards, and perform additional duties as assigned.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and collaboratively in a team-oriented environment.
• Ability to manage guest interactions while maintaining safety and operational standards.
• Flexible schedule availability, including weekends, holidays, and varying shifts.

Physical Requirements

• Frequent standing, walking, reaching, and lifting up to 10 pounds.
• Occasional lifting of up to 50 pounds.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to move throughout parking areas, hotel grounds, and guest service locations throughout the shift.

Supervisory Responsibilities

• None.