Wellness Department Lead

Job Title: Wellness Department Lead Classification: Non-Exempt, Hourly

Supervisor: Director of Wellness Date: April 2021

Job Description

Summary : To perform this job successfully, an individual must be able to perform all essential duties. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities :

• Responsible for representing Food Matters Market with professionalism and integrity
• Adhere to Standard Operating Procedures
• Provide excellent customer service based upon product knowledge
• Adhere to DSHEA regulations and language-- this prohibits prescribing remedies/cures and providing diagnoses for customers
• Department ordering while staying within a given budget
• Receive and stock deliveries in a timely manner
• Maintain a customer friendly, clean, organized and safe work environment
• Condition department at the end of every shift
• Communicate effectively and efficiently via email/phone with HBC Director, brand representatives, and customers
• Assist scan coordinator with monthly ad changes when necessary
• Accurately record and report credits, transfers and shrink (losses)
• Participate in brand trainings and maintain an up to date understanding of available products
• Work Planograms when needed
• Assist with inventory counts when needed

Education, Credentials, Certification, and/or Experience:

• 2 years minimum experience in retail and/or customer service position
• 1+ year(s) experience with ordering systems preferred
• Willing to participate in ongoing product/brand trainings

Knowledge, Skills, Abilities:

• Strong communication skills
• Ability to lead associate(s) in a positive and professional manner
• Strong organizational, time management and multitasking skills
• Commitment to quality customer service
• Must maintain DSHEA compliance (Dietary Supplement Health and Education Act)
• Have the knowledge to read supplemental/nutritional facts and navigate ingredients on product labeling
• Awareness of common allergies and dietary terms such as gluten-free, vegan, keto, etc.
• Willingness to work flexible schedule, including nights, weekends, and holidays
• Willingness to learn new skills and take on new responsibilities
• Knowledge of Microsoft office programs and ordering systems
• Work in fast paced environment
• Treat customers, supervisors and coworkers fairly, consistently, and with respect
• Ability to stand and walk for long periods of time
• Comfortably and safely use box cutters

Working Environment:

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to physically perform light work occasionally lifting up to 50 lbs
• Visual requirements include clarity of vision at a distance of less than 20 inches and more than 20 feet with or without correction, depth perception, and field of vision.
• The following physical activities are necessary to perform this job: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing and repetitive motions.

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.