Wellness Desk Team Member

Wellness Desk Team Member

Cascada Thermal Springs Spa and Hotel, Portland, Oregon

Part-Time Available (Nights Required)

Reports to: Director of Wellness

About Us: Cascada Thermal Springs and Hotel is a serene haven committed to sustainability. Our LEED Platinum-certified complex combines luxurious accommodations with state-of-the-art hydrothermal spa facilities, providing guests a holistic wellness experience in Portland’s Alberta Arts District.

Job Overview: Join our team at Cascada Thermal Springs and Hotel, where we pride ourselves on delivering a relaxing and luxurious environment for our guests. We are seeking dedicated and friendly Wellness Desk Team Members to ensure the seamless operation of the reception desk for the wellness center. Your role will be vital in upholding our high standards of service and sustainability for the property and our membership.

We are seeking a customer service-focused wellness desk team member to be the first point of contact for members and guests of Cascada. You will greet clients, manage check-ins, answer phone inquiries, support daily operations of both spa and retail, and ensure positive first impressions.

Key Responsibilities:

• Welcome guests and members warmly, ensuring a smooth and pleasant introduction to all wellness offerings
• Schedule spa appointments, group fitness classes, and thermal springs visits accurately using our booking software
• Process payments, handle cash, credit cards, and gift certificates in compliance with spa revenue policies
• Provide information to members and guests about spa services, pricing, packages, promotions, and wellness events
• Assist guests and members in selecting appropriate services based on their needs and preferences
• Collaborate with spa therapists and other staff to ensure smooth client flow and exceptional service delivery
• Answer phone calls, monitor emails, and SMS correspondence addressing client feedback and requests promptly and professionally
• Maintain cleanliness and organization of the spa reception and all retail areas
• Upsell spa services, products, and retail offerings to enhance client experience and revenue generation
• Assist with stocking and inventory of all spa products, and retail display areas
• Support spa attendants and other staff members with preparing treatment rooms to ensure spa and retail areas are always photo ready
• Adhere to spa policies and procedures, including those related to health, safety, and sustainability practices
• Prepare the spa each service day for optimal client comfort and satisfaction
• Close the spa each service day to ensure a seamless transition for the next day's operations

Requirements:

• High school diploma or equivalent
• Previous experience in a customer service role, preferably within the spa or hospitality industry
• Exceptional interpersonal and communication skills, with the ability to interact effectively with members, guests and colleagues
• Strong attention to detail and organizational abilities to maintain cleanliness and orderliness in all areas
• Cash register, POS, and booking software system skills
• Knowledge of spa etiquette and procedures is advantageous
• Flexibility to work evenings, weekends, and holidays as required
• Reliable and timely
• Must be able to stand for extended periods of time and be able to lift up to 50 Lbs.

Benefits:

• Competitive wages and opportunities for career advancement within our growing organization.
• Robust PTO and benefit offerings.

Equal Opportunity Employer:

Cascada Thermal Springs and Hotel is an equal opportunity employer dedicated to fostering an inclusive workplace environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status.

Join us at Cascada Thermal Springs and Hotel and play a key role in maintaining the excellence of our luxurious facilities while championing sustainability in our LEED Platinum-certified complex. We look forward to welcoming you to our team!