Wellness Manager

Dogtopia

Dogtopia is looking for an outgoing, organized, and relationship-focused Wellness Manager to help ensure every dog continues to thrive after joining daycare. This role focuses on canine happiness, pet-parent communication, customer retention, community engagement, and sharing the Dogtopia experience through photos and social media.

Key Responsibilities

Dog Wellness and Follow-Up

• Begin managing each new dog’s daycare experience after their first 30 days.
• Monitor each dog’s happiness, comfort, participation, and adjustment to daycare.
• Communicate with the daycare team about any behavioral, social, or wellness concerns.
• Ensure monthly report cards are completed and sent to pet parents on time.
• Assist the Wellness Coordinator with follow-up calls, messages, and other tasks when needed.

Pet-Parent Relationships and Retention

• Build strong, ongoing relationships with pet parents.
• Check in regularly to ensure families are happy with their Dogtopia experience.
• Follow up with parents whose dogs have not attended recently.
• Help identify and resolve concerns before they affect the customer relationship.
• Encourage consistent daycare attendance and educate parents on the benefits of regular socialization, exercise, and enrichment.
• Support membership retention by helping dogs and their families feel recognized, valued, and connected.

Community Events

• Help plan, promote, and attend events outside the facility.
• Represent Dogtopia at dog parks, community parks, happy hours, local gatherings, and other pet-friendly events.
• Engage with current and prospective pet parents while promoting Dogtopia’s services.
• Take photos and videos during events for marketing and social media.
• Help create welcoming experiences that strengthen Dogtopia’s presence in the community.

Social Media and Content

• Take high-quality photos and videos of dogs during daycare and special events.
• Help create and publish engaging social media content.
• Capture meaningful moments that show dogs playing, learning, socializing, and having fun.
• Follow Dogtopia’s safety, privacy, and brand standards when creating content.
• Work with leadership to highlight events, celebrations, report cards, and customer success stories.

What We’re Looking For

• Friendly, positive, and comfortable building relationships with pet parents.
• Passionate about dogs and committed to their happiness and well-being.
• Strong communication, organization, and follow-up skills.
• Comfortable making phone calls, sending messages, and addressing customer concerns.
• Confident representing Dogtopia at community events.
• Creative and comfortable taking photos, recording videos, and helping with social media.
• Dependable, proactive, and able to manage multiple responsibilities.
• Able to work collaboratively with leadership, the Wellness Coordinator, Canine Coaches, and front-desk team members.
• Previous experience in customer service, hospitality, sales, pet care, marketing, or community outreach is preferred.

How Success Will Be Measured

• Monthly report cards are completed accurately and on time.
• New dogs remain happy, comfortable, and engaged after their first 30 days.
• Pet parents receive consistent and meaningful communication.
• At-risk or inactive customers receive timely follow-up.
• Membership retention and daycare attendance improve.
• Community events are organized and well represented.
• Social media receives a consistent supply of positive, engaging content.

If you love dogs, enjoy connecting with people, and want to help create long-lasting relationships between Dogtopia and our pet-parent community, we would love to meet you!

Work schedule

• Weekend availability
• 8 hour shift
• Monday to Friday

Benefits

• Health insurance
• 401(k) matching
• Employee discount
• Paid training