West Service Scheduler Role

Job Description

The Field Service Coordinator is a key operational role responsible for ensuring efficient, high-quality service delivery in a fast-paced, technically complex environment. This position manages all incoming service requests for Protective Packaging Equipment, both on-demand and scheduled, and serves as the central hub for deploying field Technical Service Representatives.

Using ServiceMax and SAP, the coordinator creates, prioritizes, schedules, and manages work orders while aligning closely with customers, distributors, sales teams, service leadership, and field technicians. The role requires strong situational awareness, sound judgment, and the ability to balance immediate customer needs with broader operational priorities. 

• Coordinate and schedule field service technicians for installations, preventive maintenance, and emergency repairs on packaging equipment.


• Monitor technician availability, travel logistics, parts availability, and workload to optimize scheduling eAiciency and cost eAectiveness


• Create and schedule service work orders in ServiceMax.


• Proactively communicate with customers by providing clear, professional, and timely updates on service dates, arrival windows, expectations, delays, and resolutions. Coordinate cross functionally with Shipping & Receiving, Quality, Credit, Sales, Parts, Master Data, and other teams to resolve field issues, support service execution, and facilitate internal escalations as needed. Conduct follow-ups to confirm service satisfaction and identify additional service opportunities.


• Schedule secondary tasks with field service representatives, such as not limited to service estimates, creating advanced maintenance program quotes


• Participate in and help facilitate weekly regional sales and service team meetings, sharing cross functional information and collaborating


• Act as a backup to other Field Service Coordinators when needed. 


• Build and maintain strong, professional relationships with Sealed Air customers, distributors, and internal teams. 

Qualifications

• Associate's degree or equivalent experience required


• 4-6 years’ experience working in a field service group, or dispatching type role, or scheduling role, or a combination thereof, preferably in industrial equipment, automation, or manufacturing environments, is preferred.


• Experience in an application-centric field service scheduling tool, module, application, or software, such as Service Max Dispatch Console or Service Board, preferred  Experience with SAP ERP or similar


• Strong problem-solving and analytical skills required


• Strong organizational skills and the ability to manage multiple priorities under tight deadlines


• Strong computer skills, Microsoft Outlook, Excel, and Word


• A problem-solving mindset with the ability to adapt quickly to changing situations


• Familiarity with packaging machinery or industrial automation is a plus 


• Bilingual verbal and written Spanish and English a plus 

Pay Transparency

Pay Transparency

Salary Range: $46,800 - $77,050

The range disclosed complies with applicable state and local pay transparency laws. Offers within this range will be determined by considering relevant factors including education, experience, and internal alignment. This position may also be eligible for annual performance bonuses and other incentive programs. Sealed Air offers a competitive benefits package that includes health, dental, vision, 401(k), paid time off, and other benefits designed to promote well-being.