WF Development

OTSI
(Object Technology Solutions, Inc) has an immediate opening for a WF
Development Specialist 2

WF
Development Specialist 2 (onsite Role)

MAJOR
RESPONSIBILITES:

·         This role is best aligned to
candidates with a workforce development, learning technology, and customer
support background, with automation and AI experience viewed as a strong
advantage rather than a strict requirement.

·         Primary Skill Requirements
(Highest Priority)

·         Workforce development and
learning operations experience.

·         Customer service and end-user
support in a high-volume environment.

·         ServiceNow or similar
ticketing/request management systems.

·         Learning Management System
(LMS) administration and support.

·         Experience supporting learning
experience platforms (LXP) and enterprise learning technologies.

·         Ability to analyze recurring
requests and improve operational processes.

·         50% customer support and
request management.

·         Approximately 50% automation,
process improvement, and solution development.

·         Support learning platforms,
training operations, and workforce development initiatives.

·         Develop scalable solutions that
increase efficiency and reduce repetitive manual tasks.

QUALIFICATIONS
AND EXPERIENCE

·         Strong workforce development or
learning technology background.

·         Demonstrated customer-facing
support experience.

·         Comfortable working across
multiple enterprise learning platforms.

·         Problem solver with process
improvement and automation mindset.

·         Skills and experience are more
important than specific job titles.

·         Candidates with extensive
experience are acceptable if aligned with budget expectations.

Preferred :

·         Experience with other learning
platforms such as Degreed and similar LMS/LXP solutions.

·         Application support and
troubleshooting.

·         Knowledge of onboarding,
certification, training, or learning workflows.

·         Process documentation and
continuous improvement.

·         Workday Learning experience
(preferred).

·         Automation & AI
Capabilities (Preferred)

·         Experience identifying
opportunities to automate manual work.

·         Exposure to AI-powered
productivity and automation tools.

·         Ability to build or support
automated workflows that improve customer experience and reduce manual effort.

·         Experience with tools such as
Microsoft Copilot, OpenAI-based solutions, or similar platforms is desirable
but not required.