Window & Door Specialist - Inside Sales Support

With all your career options, why not choose a company where you can own part of the business?

MacArthur Co. is 100% Employee-Owned and offers an outstanding suite of employee benefits. What began in 1913 as a small manufacturer of pipe insulation has grown into a national distributor of building materials. At MacArthur, you get to own a piece of the value our combined honest efforts create.

As a Window & Door Specialist - Inside Sales Support, you will be an enthusiastic connector between our window manufacturers, outside sales team, and our customers. The focus of this job is making connections with people and building an understanding of our window products. Ensuring customers are trained and educated on our window lines available. That window/door orders are processed accurately and on time. An ideal candidate will work best in a fast-paced environment where extremely detailed window quotes need to be shared and effectively. Growing the window and door product line.

Responsibilities:

• Utilizing window platforms to conduct accurate quotes requested by customers or sales associates
• Detailed and organized work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently
• Knowledge of each window line to be able to offer accurate quotes in conjunction with the customers’ criteria
• Working with the window manufacturers to train and educate contractors to drive topline window sales
• Work with customers and co-workers to build solid relationships based on trust and competence
• Organize and coordinate window & door shipments/deliveries with the warehouse and contractors
• Work with window manufacturers on backordered, missing, damaged, or warranty windows
• Effectively communicate and motivate others while being responsive to their needs and concerns
• Be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, and our customers 
• Work as a team in the decision-making; build consensus rather than make decisions alone 
• Ability to work in a fast-paced manner consistently 

Job Requirements:

• Willing to jump in and roll up your sleeves to help out when necessary 
• Persuasive teaching style to communicate the company's products and services
• Extensive knowledge of window products and the window order platform process is required
• Follow safety expectations set by the company's safety policies
• Socially-focused "How can I help you?" attitude 
• Lead by example, with first-hand knowledge of an area of expertise 
• Open, flowing communication is important
• Follow established guidelines, structure, and policies, while working with and for others
• Support a fast-paced environment with multiple projects going on simultaneously

Benefits Package:

• Outstanding Family Medical Benefits Package
• Substantial Stock Ownership Program
• Competitive Compensation Packages
• Paid Time Off (PTO) & 8 Paid Holidays Each Year
• Employer-Sponsored Family Dental Insurance
• 401k and Roth 401k Investment Accounts
• Employer-Sponsored Life & Disability Insurance
• Individual choice regarding personal medical decisions

This job posting is a summary; further details of responsibilities & qualifications are provided during interviews.

PM21