Workers' Compensation Claims Manager

About Shook & Stone
Shook & Stone is one of Nevada's premier injury law firms, and we're growing fast. We represent clients in Workers' Compensation, Personal Injury, and Social Security Disability matters, fighting hard for Nevadans on some of the toughest days of their lives. Join a team that's passionate about winning for our clients and invested in your growth right alongside them. 

Position Summary
The Workers' Compensation Claims Manager plays a critical role in supporting injured workers as they navigate the process of obtaining Workers' Compensation benefits. This role manages a caseload through every stage, from medical treatment through litigation and final settlement, collaborating closely with clients, attorneys, and insurance adjusters to secure the best possible outcome for each case.

What You'll Do

• Oversee the handling of a caseload of Workers' Compensation claims, ensuring that all cases progress smoothly and efficiently
• Maintain open lines of communication with clients and insurance adjusters to ensure all workers' compensation benefits are timely administered
• Review all determination letters to decide whether to initiate court action
• Determine, based on current medical status, whether additional benefits should be sought, including scope expansion, surgical recommendations, and other medical care
• Offer compassionate and empathetic support to clients throughout the entire claims process
• Collaborate with clients to gather additional medical evidence and information that may strengthen their case
• Collaborate closely with attorneys, paralegals, and legal experts to develop effective case strategies for hearings
• Prepare clients for evaluations, including permanent partial disability and functional capacity evaluations
• Maintain detailed and accurate records of all client interactions, adjuster interactions, hearings, and case developments
• Review medical reporting, including permanent partial disability evaluations, to determine the necessity of seeking additional rating evaluations consistent with statutory law
• Review all requests for reimbursement to ensure statutory compliance and timely submission
• Audit responses to formal requests to ensure compliance, including determining whether court intervention is necessary
• Calculate average monthly wage, temporary total disability entitlement, and permanent partial disability awards
• Follow ethical standards and confidentiality guidelines in all interactions and case management

Requirements

• Strong organizational and time management skills, with the ability to prioritize and multitask effectively
• Excellent verbal and written communication skills, with the ability to communicate professionally and confidently with employees at all levels
• Proficiency in MS Office applications
• Attention to detail and accuracy in data entry and record-keeping
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong problem-solving skills and the ability to work both independently and collaboratively in a team environment
• Previous experience with a law firm (preferred)
• Bilingual in English and Spanish is preferred but not required

Physical Requirements

• Ability to perform essential job functions in compliance with the ADA, FMLA, and other federal, state, and local regulations
• Ability to maintain regular, punctual attendance in accordance with workplace standards
• Must be able to lift and carry up to 20 lbs
• Must be able to talk, listen and speak clearly on the telephone

Compensation & Benefits

• Free employee-only coverage for Medical, Dental, Vision, and Life Insurance
• Option to purchase Long-term & Short-term Disability coverage
• 401(k) Retirement plan with employer match (available once eligible)
• Supportive, collaborative work culture with quarterly team events

Why Join Shook & Stone
We offer a vibrant and supportive work environment where your contributions are valued and your professional growth is encouraged. You'll have the opportunity to make a real difference for injured Nevadans during one of the hardest stretches of their lives, while sharpening your skills within a firm committed to a culture of excellence and collaboration. Apply now to join our Workers' Compensation team.