Workforce Advisor

Position Summary

The WIOA Workforce Advisor is responsible for providing case management, eligibility determination, career planning, and employment services to Career Seekers participating in the Workforce Innovation and Opportunity Act (WIOA) program. The Workforce Advisor serves as the primary point of contact for assigned Career Seekers, helping them develop career pathways, access training and supportive services, and achieve employment goals while ensuring compliance with federal, state, and local WIOA policies and procedures.

Essential Duties and Responsibilities

Customer Service & Career Coaching

• Provide excellent customer service to all Career Seekers. 
• Conduct comprehensive assessments of Career Seekers' education, employment history, skills, interests,      strengths, and barriers to employment. 
• Determine participant eligibility for WIOA services in accordance with federal, state, and local guidelines.      
• Develop, implement, and maintain Individual Employment Plans (IEPs) based on each Career Seeker's career goals. 
• Provide ongoing case management, career coaching, and guidance to help Career Seekers explore career pathways, training opportunities, and employment options throughout program participation. 
• Recruit eligible Career Seekers into WIOA workforce development programs. 
• Refer Career Seekers to Career      Building Workshops and encourage participation in resume writing,      interviewing, job search, financial literacy, and employment readiness activities. 
• Connect participants with occupational skills training, apprenticeships, On-the-Job Training (OJT), work-based learning opportunities, and educational programs. 
• Coordinate supportive services and referrals to community resources to reduce barriers to employment. 

Case Management & Documentation

• Maintain an active caseload in accordance with program requirements. 
• Meet with assigned Career Seekers regularly and complete follow-up contacts at least every 30 days, or more frequently as required. 
• Monitor participant progress toward employment and training goals. 
• Maintain complete, accurate, and timely participant files. 
• Enter services, assessments, case notes, employment information, and supporting documentation into the      Commonwealth Workforce Development System (CWDS).
• Ensure all case files and documentation comply with WIOA policies, procedures, and documentation requirements. 

Employment Services

• Work collaboratively with the Business Services Team to identify employment opportunities for Career Seekers. 
• Assist Career Seekers with job placement activities and employment referrals. 
• Support Career Seekers in obtaining and retaining unsubsidized employment. 
• Maintain communication with employers, training providers, and community partners to support participant success. 

Performance & Compliance

• Ensure compliance with all federal, state, local, and organizational WIOA policies and procedures. 
• Track participant outcomes, including employment, credential attainment, measurable skill gains, and employment retention. 
• Meet assigned performance goals and program outcomes. 
• Participate in case reviews, monitoring activities, audits, and quality improvement initiatives. 
• Attend required meetings, training, and professional development activities. 
• Perform other duties as assigned. 

Core Competencies

• Demonstrates professionalism, integrity, confidentiality, and sound judgment. 
• Provides equitable and respectful service to individuals from diverse backgrounds, cultures, and life experiences. 
• Builds positive working relationships with Career Seekers, employers, community partners, and colleagues. 
• Works effectively both independently and as part of a team. 
• Demonstrates flexibility and adapts to changing priorities in a fast-paced environment. 
• Demonstrates initiative, critical thinking, and problem-solving skills. 
• Communicates effectively both verbally and in writing. 

Bilingual in English and Spanish preferred 

•  Associate or bachelor’s degree in human services, Social Work, Counseling, Education, Business, or a related field preferred. 
• Two (2) or more years of experience in workforce development, case management, employment counseling, human services, or a related field. 
• Knowledge of Workforce Innovation and Opportunity Act (WIOA) regulations and workforce development programs is preferred. 
• Experience with the Commonwealth Workforce Development System (CWDS) or other case management databases is preferred. 
• Ability to manage a high-volume caseload while meeting performance goals and program requirements. 
• Strong organizational, documentation, and time management skills. 
• Proficiency in Microsoft Office Suite and other computer applications. 
• Excellent customer service, interpersonal, verbal, and written communication skills.