Xactware Product Manager I

As a Product Manager I at Verisk, you are responsible for leading an empowered product team to deliver meaningful outcomes—not just features. This role will be assigned to Xactimate, Verisk’s flagship claim estimation tool and the leader in the industry. 

You will work closely with your tech lead and product designer as a trio to deeply understand user needs, uncover opportunities, and co-create valuable solutions for the property insurance industry. Your focus is on problem ownership, not feature requests, as you develop strong product intuition and take accountability for solving customer and business problems in scalable, sustainable ways.

Discovery & Problem Framing

• Lead discovery efforts with the trio to deeply understand the problem space
• Validate product ideas with real users through interviews, shadowing, and testing
• Prioritize opportunities based on desirability (customer), viability (business), feasibility (engineering), and usability (design)

Delivery & Outcome Focus

• Translate validated opportunities into clear user stories, requirements, and success criteria
• Manage a transparent backlog that reflects current priorities and expected outcomes
• Ensure continuous delivery of valuable iterations that can be measured and learned from
• Partner with engineering and QA to deliver high-quality, usable, and performant solutions
• Establish, communicate, and manage the release cadence of the product

Metrics & Learning

• Define and track success metrics for the features and problems your team owns
• Use analytics tools, support tickets, and qualitative feedback to drive product decisions
• Validate impact using data and adjust direction as needed
• Conduct research using industry trends, market data, and customer feedback to inform product improvements
• Track and report product progress, including the success or failure of each initiative

Stakeholder Communication & Alignment

• Make product decisions within established frameworks and under the guidance of senior product leaders
• Keep stakeholders informed and engaged without compromising team autonomy
• Collaborate cross-functionally with claims operations, marketing, sales, and customer success teams
• Contribute to quarterly planning by connecting team-level initiatives to company OKRs
• Represent the product during customer calls, internal and external meetings, and other key events
• Support product leadership in developing, communicating, and executing the strategy for property estimating solutions
• Additional responsibilities include completing all performance objectives, special projects, and other duties as assigned. Duties must be performed with or without reasonable accommodation.

Success Metrics

• Owns and ships capabilities that improve one or more team-level KPIs
• Demonstrates a problem ownership mindset and outcomes-first thinking
• Facilitates discovery and delivery activities with growing confidence and clarity
• Builds cross-functional trust and a reputation as a thoughtful, empowered decision-maker
• Effectively represents the product vision and roadmap to stakeholders and customers
• Demonstrates proficiency with Xactware products and the broader property claims ecosystem
• Actively prepares to scale into a PM II role with broader scope and strategic ownership

• Bachelor’s degree in business, engineering, design, insurance, or a related field, or equivalent work-related experience and training
• 1–3 years of experience in product management, business analysis, UX, or technical roles
• Proficiency in leveraging AI to achieve improved results
• Demonstrate proficiency in product discovery to define problems, understand users, and deliver business outcomes 
• Solid grasp of agile and product operating model principles
• Excellent communication skills for storytelling, alignment, and documentation
• A growth mindset with high curiosity and humility
• Intermediate understanding of property claims, restoration, and contracting industries preferred
• Understanding of Xactware's core products and insurance estimating concepts preferred
• Experience with product analytics tools 
• Ability to work on multiple projects in various stages simultaneously
• Strong time and priority management skills
• Experience with Agile work management and issue tracking tools such as JIRA
• Willingness to travel occasionally for customer research or industry events

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