Yardi Systems Manager

Job Title: Yardi Systems Manager

Reports To: Director of Property Technology

Position Overview

The Yardi Systems Manager serves as the primary point of contact for Yardi support, system administration, troubleshooting, and ongoing platform enhancements across the organization. This role partners closely with property management, accounting, operations, and the Yardi support team to ensure the platform remains efficient, reliable, and aligned with business needs.

The ideal candidate is highly organized, customer-service oriented, and enjoys solving problems, improving processes, and helping teams get the most out of Yardi.

Primary Responsibilities

Yardi Administration & Support

• Serve as the primary administrator and day-to-day owner of the Yardi platform.
• Manage and resolve Yardi support tickets submitted by internal users.
• Troubleshoot system issues, research root causes, and coordinate resolutions with internal stakeholders and Yardi support.
• Escalate complex issues to Yardi and third-party vendors as needed while tracking progress through resolution.
• Monitor system performance and identify opportunities to improve functionality and user experience.
• Maintain system configurations, workflows, permissions, and security settings.
• Support property onboarding, acquisitions, dispositions, and portfolio transitions within Yardi.

Enhancements & Continuous Improvement

• Gather feedback from departments and identify opportunities for system enhancements and process improvements.
• Coordinate testing, implementation, and rollout of new Yardi features, modules, and updates.
• Document system changes, workflows, and best practices.
• Assist with report creation, dashboard development, and operational efficiencies within Yardi.
• Participate in projects involving integrations between Yardi and other business applications.
• Recommend solutions that streamline workflows and reduce manual processes.

Cross-Functional Partnership

• Work closely with Property Management, Accounting, Leasing, Operations, and Leadership teams to understand business needs and provide system support.
• Act as a liaison between end users and Yardi support resources.
• Communicate system updates, enhancements, and issue resolutions to stakeholders.
• Provide training and guidance to team members on Yardi functionality and best practices.
• Support departments with questions related to workflows, reports, resident transactions, lease setup, and system processes.

Vendor & Support Coordination

• Maintain strong working relationships with Yardi representatives and technology vendors.
• Coordinate support requests, enhancement discussions, and implementation activities with external partners.
• Participate in vendor meetings and assist in evaluating new Yardi products and features.

Employee Support

• Deliver responsive and professional customer service to internal users.
• Create training materials and conduct user training sessions when needed.
• Assist departments in improving adoption and utilization of Yardi tools and functionality.

Other Duties

• Participate in technology and operational projects as assigned.
• Attend company meetings and collaborate with departments to support business objectives.
• Stay current on Yardi product updates, industry best practices, and emerging technologies.
• Perform additional duties as assigned by the Director of Technology.

Qualifications

• Bachelor’s degree preferred; equivalent experience considered.
• 3-7 years of experience working with Yardi Voyager or related Yardi products.
• Strong understanding of multifamily property management and accounting workflows.
• Experience troubleshooting software issues and supporting end users.
• Ability to manage multiple priorities and support requests simultaneously.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite, particularly Excel.
• Experience with Yardi reporting, security administration, workflows, and integrations preferred.

Availability & Work Hours

• Available during normal business hours to support operational needs.
• Occasional after-hours support may be required during system upgrades, critical issues, or project implementations.
• Up to 10% travel within the Chicagoland area as needed.