Z - OPT Job - DO NOT USE

Overview The Senior Implementation Consultant serves as a trusted advisor responsible for leading customers through the successful implementation, configuration, and adoption of SaaS solutions. This role combines business consulting, project delivery, solution design, and stakeholder management to ensure customers achieve their business objectives and maximize platform value. As a senior individual contributor, the consultant leads complex customer engagements, provides strategic guidance, mentors team members, and collaborates cross-functionally to deliver high-quality implementation outcomes and exceptional customer experiences. Responsibilities Required Bachelor's degree or equivalent professional experience. 5+ years of experience in SaaS implementation, consulting, professional services, HR technology, or enterprise software deployment. Proven experience leading customer-facing projects and managing multiple priorities simultaneously. Strong consultative, analytical, and problem-solving skills. Excellent verbal and written communication abilities. Experience facilitating discovery sessions, workshops, training, and executive-level discussions. Demonstrated success delivering end-to-end software implementations. Ability to work effectively in a hybrid and customer-facing environment. Preferred Experience with HR Technology, Talent Acquisition, ATS, HCM, CRM, or Onboarding platforms. Knowledge of integration concepts, APIs, data migration, and enterprise system implementations. Project management experience. Experience working within global and cross-functional teams. Familiarity with enterprise business processes and digital transformation initiatives. Key Competencies Client Consulting Stakeholder Management Solution Design Project Leadership Business Process Analysis Change Management Training & Enablement Risk Management Cross-Functional Collaboration Mentorship & Coaching Qualifications Customer Consulting & Solution Design Act as a trusted advisor throughout the implementation lifecycle. Conduct discovery workshops to understand customer processes, requirements, and business goals. Recommend best-practice solution designs and configuration strategies. Guide customers through process optimization and change management activities. Project Delivery & Implementation Leadership Lead end-to-end implementation projects from kick-off through go-live. Manage requirements gathering, solution validation, testing, training, and deployment activities. Identify project risks, dependencies, and mitigation plans. Ensure project delivery aligns with agreed scope, timelines, and customer expectations. Solution Configuration & Product Expertise Configure and optimize platform functionality to meet customer requirements. Serve as a subject matter expert on assigned product areas. Support User Acceptance Testing (UAT) and deployment readiness activities. Troubleshoot and resolve complex configuration or process-related issues. Customer Relationship Management Build strong partnerships with business stakeholders, sponsors, and administrators. Serve as the primary implementation consultant for customer engagements. Provide strategic recommendations to drive adoption and long-term success. Translate technical concepts into business-friendly solutions. Cross-Functional Collaboration Partner with Project Managers, Integration Consultants, Product, Support, Sales, and Customer Success teams. Coordinate internal and external resources to support successful project outcomes. Facilitate issue resolution and escalation management. Ensure smooth transitions during go-live and post-implementation support. Mentorship & Continuous Improvement Mentor and coach junior consultants. Share implementation best practices and customer success strategies. Contribute to process improvements, documentation, and knowledge-sharing initiatives. Participate in strategic projects that enhance delivery quality and operational efficiency.
Required Bachelor's degree or equivalent professional experience. 5+ years of experience in SaaS implementation, consulting, professional services, HR technology, or enterprise software deployment. Proven experience leading customer-facing projects and managing multiple priorities simultaneously. Strong consultative, analytical, and problem-solving skills. Excellent verbal and written communication abilities. Experience facilitating discovery sessions, workshops, training, and executive-level discussions. Demonstrated success delivering end-to-end software implementations. Ability to work effectively in a hybrid and customer-facing environment. Preferred Experience with HR Technology, Talent Acquisition, ATS, HCM, CRM, or Onboarding platforms. Knowledge of integration concepts, APIs, data migration, and enterprise system implementations. Project management experience. Experience working within global and cross-functional teams. Familiarity with enterprise business processes and digital transformation initiatives. Key Competencies Client Consulting Stakeholder Management Solution Design Project Leadership Business Process Analysis Change Management Training & Enablement Risk Management Cross-Functional Collaboration Mentorship & Coaching
Customer Consulting & Solution Design Act as a trusted advisor throughout the implementation lifecycle. Conduct discovery workshops to understand customer processes, requirements, and business goals. Recommend best-practice solution designs and configuration strategies. Guide customers through process optimization and change management activities. Project Delivery & Implementation Leadership Lead end-to-end implementation projects from kick-off through go-live. Manage requirements gathering, solution validation, testing, training, and deployment activities. Identify project risks, dependencies, and mitigation plans. Ensure project delivery aligns with agreed scope, timelines, and customer expectations. Solution Configuration & Product Expertise Configure and optimize platform functionality to meet customer requirements. Serve as a subject matter expert on assigned product areas. Support User Acceptance Testing (UAT) and deployment readiness activities. Troubleshoot and resolve complex configuration or process-related issues. Customer Relationship Management Build strong partnerships with business stakeholders, sponsors, and administrators. Serve as the primary implementation consultant for customer engagements. Provide strategic recommendations to drive adoption and long-term success. Translate technical concepts into business-friendly solutions. Cross-Functional Collaboration Partner with Project Managers, Integration Consultants, Product, Support, Sales, and Customer Success teams. Coordinate internal and external resources to support successful project outcomes. Facilitate issue resolution and escalation management. Ensure smooth transitions during go-live and post-implementation support. Mentorship & Continuous Improvement Mentor and coach junior consultants. Share implementation best practices and customer success strategies. Contribute to process improvements, documentation, and knowledge-sharing initiatives. Participate in strategic projects that enhance delivery quality and operational efficiency.