Apprentice Service Advisor

Casey Auto Group is seeking someone to work as a general assistant to the service manager with the opportunity to train to become an automotive service advisor!

The most successful associates that we have in this position have customer facing experience, a genuine interest in helping people, excellent communication skills, computer skills, a stable work history, are organized, and are able to multi-task. This is not a desk job, and there is a lot of moving around. 

Automotive Service Advisor Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.


• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.


• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.


• Ensure the daily inventory of technicians' time is consistently sold to service customers.


• Distribute work between technicians efficiently.


• Answer technical questions about vehicle problems, warranties, services, and repairs.


• Maintain Customer Happiness scores at or above company standards.


• Assist in diagnosing vehicle problems; order parts and tools as necessary.


• Oversee administration of warranty claims.


• Set schedules and assigns tasks to service department employees.


• Reinforces company policies and adheres to company standards.


• Encourages compliance with applicable laws and regulations.


• Maintain good working relationship with factories and foster positive employee relations.


• May have to move vehicles around.

Job Qualifications:

• Organized and friendly personality


• Time management skills


• Exceptional communication skills with your customers


• Professional, well-groomed personal appearance


• Strong record of positive customer satisfaction results


• Team oriented and self-motivated


• Able to work with little supervision


• Must have a clean driving record and valid driver’s license


• Must be at least 18 years of age

Benefits of being a Casey employee:

• Highly productive shops


• Career advancement opportunities


• Clean and professional work environment


• Family owned and operated for over 60 years


• Ongoing Professional Development

Pay: Starts between $16.00-$17.00 per hour 

Benefits: 

• Medical: HDHP & PPO


• Dental & Vision Insurance


• FSA/HSA/LPFSA 


• Prescription Drug Coverage


• HealthJoy App- Company paid Healthcare navigation tool


• EAP: Employee Assistance Program


• Life Insurance- Guaranteed Issue- Employee paid & Employer paid upon eligibility


• Short- and Long-Term Disability


• Legal Resources Coverage & ID Protection


• Vacation and Holidays


• 401(k) with Employer Contribution upon eligibility


• Discount memberships to OneLife & YMCA athletic facilities


• Employee Referral Bonus Programs


• Employee parts & service discounts


• Weekly pay

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.