Automotive Service Advisor (Trainee)

Join Fox Grand Traverse as a Full Time Automotive Service Advisor (Trainee) in the vibrant community of Traverse City, MI, where excitement meets opportunity. This onsite role places you at the heart of our customer-centric culture, allowing you to engage directly with clients and enhance their automotive experience. You will have the chance to develop your skills in a dynamic environment that prioritizes innovation and excellence.

Embrace a supportive atmosphere filled with energetic colleagues, where every challenge is met with a problem-solving mindset. Here, you will grow not only in your automotive knowledge but also in your professional development, all while embodying our core values of integrity and empathy. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Step into a position that promises to be both adventurous and fulfilling, paving the way for a rewarding career in the management industry.

Your role as a Automotive Service Advisor (Trainee)

As a Full Time Automotive Service Advisor (Trainee) at Fox Grand Traverse, your daily responsibilities will involve engaging directly with customers to understand their automotive needs and concerns. You'll assist in developing comprehensive service recommendations, ensuring that you document customer interactions accurately. Your role will require strong communication skills to explain technical information clearly and empathetically, fostering trust with clients. You'll manage service appointments and collaborate with technicians to relay customer information and ensure a seamless service process. As you learn, you will also be expected to stay updated on industry trends and vehicle technology to provide informed insights.

Additionally, maintaining a clean and organized workspace while adhering to safety protocols will be crucial. This position encourages you to adopt a proactive approach, striving for excellence in customer service while effectively problem-solving day-to-day challenges.

What matters most

To thrive as a Full Time Automotive Service Advisor (Trainee) at Fox Grand Traverse, you will need a solid foundation of essential skills and qualifications. A high school diploma or equivalent is required, while post-secondary education in automotive or business is considered a plus. A deep interest in the automotive industry and a commitment to customer service are key to your success.

Strong communication and interpersonal skills will enable you to greet customers warmly and effectively address their vehicle service needs through interviews and inspections. You must possess the ability to multitask in a fast-paced environment, managing scheduling, invoicing, and follow-ups while maintaining a clean and organized service reception area. Basic computer skills, particularly familiarity with Microsoft Office, are essential for preparing accurate repair orders and communicating with technicians.

Knowledge and skills required for the position are:

• Greet customers in a friendly and professional manner.


• Assist in identifying customer vehicle service needs through interviews and vehicle inspections.


• Learn to prepare accurate repair orders and cost estimates.


• Communicate with technicians to relay service requests and updates.


• Keep customers informed on the status of their vehicles and any changes to service timelines or costs.


• Support the service team with administrative tasks such as scheduling, invoicing, and follow-ups.


• Maintain a clean and organized service reception area.


• Participate in ongoing training and development programs.

Qualifications:

• High school diploma or equivalent required; post-secondary education in automotive or business is a plus.


• Strong interest in the automotive industry and customer service.


• Excellent communication and interpersonal skills.


• Ability to multitask in a fast-paced environment.


• Basic computer skills and familiarity with Microsoft Office.


• Valid driver's license and clean driving record.

Your next step

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!