Customer Experience Professional - Medical Operations

Program/Program Office/Agency 
              Customer Experience Professional

Service
              All Services

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              DOD SkillBridge - Divers Alert Network

Training Duration
              120-150 days

Delivery Method
              In-Person

Number of Locations 
              1

Summary Description 
              DAN’s medical assistance services are available to divers, dive professionals, and health care providers. We offer an emergency hotline, medical information, physician consultations, continuing medical education, and a worldwide referral network of doctors who evaluate and treat divers. We provide real-time assistance during dive emergencies and work to prevent injuries and promote dive safety. Striving to make every dive accident- and injury-free. DAN’s vision is to be the most recognized and trusted organization worldwide in the fields of diver safety and emergency services, health, research, and education by its members, instructors, and the diving community.

Jobs Description 
              This SkillBridge fellowship provides transitioning Service Members with structured, hands-on training in customer experience, service operations, and member support within a mission-driven nonprofit environment.

              Participants will gain experience analyzing service delivery systems, mapping customer and member journeys, evaluating service feedback, identifying operational friction points, and supporting service improvement initiatives aligned with Divers Alert Network (DAN) operations, including member services, safety support, and emergency assistance workflows.

              Training emphasizes operational service delivery, service recovery, escalation pathways, communication standards, and continuous improvement in a civilian environment.

Locations of Prospective Jobs by State

              North Carolina

Salary 
        

Target MOCs
             

Other Eligibility Factors
              Dive experience is highly desirable but not required