Customer Marketing Intern

Position Overview 

The Customer Marketing Intern (CMI) is a self-motivated team member, responsible for supporting customer marketing and engagement activities within the Mission Driven Organization (MDO) Business Unit (BU).   

The CMI will work closely with the Senior Customer Marketing Specialist to deliver impactful customer engagement opportunities that leverage customer relationships for marketing initiatives and help to drive expansion sales pipeline. At the end of the internship, the CMI will present a summary project to marketing and commercial leaders. 

Key Responsibilities  

• Support the process of identifying, creating and publishing positive customer stories 

• Develop a library of customer reference accounts and contacts to support sales and marketing needs  

• Support positive customer interactions and engagement via review sites and social media accounts  

• Assist with planning customer focus groups and advisory panels in collaboration with Product Marketing and Customer Marketing owners  

• Collaborate with Product, Product Marketing and Customer Success to deliver quarterly product webinars for existing customers 

• Develop and execute marketing campaigns to support customer upsell and cross-sell activities    

Required Experience/Skills: 

• Currently pursuing a Bachelors degree in Marketing, Communication or related field 

• Ability to work both independently, seek guidance as needed, and work within a global team across time zones  

• Good communication skills (both written and verbal) 

• Strong planning, organization and project management skills


• Ability to think critically, detail-oriented and has a growth mindset to deliver successful results  

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. 

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You 

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients


• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few


• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.


• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. 

Headquartered in New York, Diligent has offices in Washington D.C.,  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.   To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}