Intern, IT Service Desk

Firm Overview:

H.I.G. Capital is a leading global private equity investment firm with $75 billion of assets under management with a focus on the mid cap segment of the market. The H.I.G. family of funds includes private equity, growth equity, real estate, direct lending, special situation credit, and growth-stage healthcare. We focus on providing capital to businesses with attractive growth potential and align ourselves with committed management teams and entrepreneurs to help grow businesses of significant value. Our team of over 500 investment professionals has substantial operating, consulting, technology, and financial management experience, enabling us to contribute meaningfully to our portfolio companies. H.I.G. is based in Miami, with offices in Atlanta, Boston, Chicago, Los Angeles, New York, and San Francisco, and affiliate offices in Hamburg, London, Luxembourg, Madrid, Milan, and Paris in Europe as well as Bogotá, Rio de Janeiro, and São Paulo in Latin America, Dubai in the Middle East, and Hong Kong in Asia.

Role Overview:

H.I.G. Capital is looking for a talented and customer service-oriented Service Desk Intern to join our IT team in our New York, NY office. This part-time internship lasts for 6 months, with the possibility of extension. Working hours are between 9:00 a.m. and 6:00 p.m., and we will accommodate your class schedule, expecting a minimum commitment of 20 hours per week, with the potential for more hours based on your availability. This is an onsite role requiring you to be in the office for your internship hours.

We seek a self-motivated, energetic individual with strong organizational skills to thrive in our high-volume, demanding help desk environment.

Role Responsibilities:

• Manage a case load of incoming service requests daily. 

• Provide basic-to-intermediate PC software and hardware technical support to the firm’s personnel.

• Determines root cause of IT related issues and troubleshoots providing technical expertise with accurate and timely solutions to ensure personnel satisfaction and productivity. 

• Perform software and hardware installations as necessary.

• Troubleshoot wireless and wired networking issues.

• Provide first level support through desk side support or remote support using network tools.

• Software and Hardware deployment in an enterprise environment.

• Hands on experience with computer imaging.

• Remote access IT assets to provide support or troubleshoot issues.

• Administer mobile device management.

Requirements & Qualifications:

• Possess a positive, can-do attitude, thrive on meeting deadlines, and demonstrate a solid work ethic and eagerness to learn and be part of a team.
• Currently enrolled in or recently graduated from a college degree program in Computer Information Systems, Information Technology, Computer Systems Administration, or a related field (highly preferred).
• Excellent customer service and interpersonal skills.
• Strong problem-solving abilities, including the capability to explain technical solutions to non-technical users.

• Strong understanding of Windows 11.

• Experience with Microsoft 365 Office suite of products (Outlook, Excel, Word, PowerPoint, etc.)

• Strong organizational and analytical skills with attention to detail.

• Ability to manage multiple tasks and priorities in a fast-paced environment.

• Previous technical support, help desk, computer repair, or hands-on IT experience is a plus.

• Understands basic networking protocols such as DNS and TCP/IP.

• Must be able to lift equipment weighing up to 25 pounds.