Intern - NOC Analyst (HD)

POSITION SUMMARY: 

The NOC Intern is an entry level position that will aid in the day-to-day operations of the Network Operations Center. This role will largely focus on internal support but will also allow some opportunities to interact with our Managed Service Clients. Interns will be trained on our process and will assist our staff with troubleshooting when necessary. Due to the nature of this position, the candidate will be required to work from our Main office and may include occasional visits to client locations (within NJ).

ESSENTIAL DUTIES AND RESPONSIBILITIES- MAY INCLUDE THE FOLLOWING: OTHER DUTIES MAY BE ASSIGNED.  

• · Onboarding/Offboarding internal users
• · Help maintain internal equipment inventory
• · End user support with applications/hardware configurations
• · Imaging Laptops utilizing the Microsoft Toolset
• Troubleshooting      of basic network topologies (Small Office)
• Perform      minor patches to endpoints/servers
• Troubleshoot      issues with backup systems
• Act      according to all NSOC procedures and processes. 
• Work      within our ITSM platform to properly assign tickets
• Understand      the lifecycle of a ticket according to ITILv4 standards
• Package      and prepare equipment for shipping
• Client      visits to assist engineering staff
• Perform      MACDs(Move, Add, Change, Delete) in various systems
• · Active Directory
• · Cloud/On-Prem Calling Services
• · Meraki Dashboard
• Handle      calls from our clients in a professional and courteous manner
• Assist NOC staff with troubleshooting both      internal client facing issues
• Update or create documentation on NOC      processes
• Maintain a timesheet tracking activities      performed within our ITSM platform with detailed notes

 Education and   Experience:

• High School diploma
• 6+ months experience working with and understanding of basic networking, routers, switches, firewalls, and wireless devices. (or equivalent studies)
• Experience using the Windows operating system (8, 10, 11)
• Proficient using Word, Excel, and PowerPoint. 

OTHER SKILLS and ABILITIES: 

• Excellent Interpersonal Skills (develop and maintain strong working relationships)
• Strong work ethic
• Excellent written and verbal communication skills with focus on customer satisfaction
• Ability to prioritize and multi-task 
• Strong organizational skills
• Professional customer service skills
• Proactive approach and good troubleshooting techniques
• Strong problem-solving skills with an emphasis on quick problem resolution
• Attentive and detail oriented

TRAVEL Less than 25% travel required

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job involve normal vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually quiet to moderate.