Internship - Technical Support

Do you enjoy helping people with technology? Are you looking for a paid internship/entry level position to develop your skills in a professional work environment?

The Bridge Group provides managed IT services to a variety of organizations in southwest and central Ohio. We function as the IT department for organizations that don't have the resources to hire internally. You will gain experience with a variety of technologies and solutions as you work alongside our customers in making sure their IT investment is stable, secure, reliable and efficient.

Primary Responsibilities:

• Guarantee that all customer requests are responded to, followed up on and completed thoroughly


• Ensure that all customers have a positive and satisfactory experience


• Assist customers with user of their technology stack


• Troubleshoot technical issues


• Coordinate work with vendors and other third parties to support our customers and their environments


• Respond and follow-up with technical requests


• Update customer documentation and review existing documentation as needed


• Be aware of trends in support tickets to identify possible problems before they escalate

Qualifications:

• High school diploma or equivalent


• Valid driver's license and mode of transportation


• Work experience in a technical support and/or customer service role


• Superb customer service skills


• Ability to think creatively


• Ability to communicate information in written and verbal form

Location:

• The intent is for this role to be remote/hybrid


• Applicant must be located in the Dayton, Springfield or Columbus metro areas


• Role can be office based in Dayton or Columbus if the applicant is unable to work remotely

Schedule:

• Approximately 15-25 hours/week


• Must be available Monday through Friday, 8:30 - 5:00 PM EST