This position is for 20 hours per week, between the hours of 7:00am – 5:00pm.  Student may work additional hours during school breaks and over the summer.

What you’ll do: 

• Follow documented procedures to diagnose and resolve hardware, software and printer issues for end users 

• Work collaboratively within the IT Customer Support team to deploy new devices and software to end users

• Establish and maintain effective communications with end users and other technology specialists

• Document and track tasks in the service desk ticket tracking system

• Provide Audio/Video support for conference rooms

• Other duties and projects as needed to improve/support the organization

What you'll need:  

• Compelling interest in systems and technology (i.e., Azure, Endpoint/Intune, Scripting) 

• Curiosity toward learning more about end user systems and technologies  

• Ability to foster and instill trust through interpersonal interactions  

• Ability to communicate effectively in person, writing, and by phone 

• Collaborative style, combined with the ability and desire to work in a team-based environment 

• Ability to work both independently and as part of a team  

• Attention to detail and thoroughness in completing assigned duties with consistent follow through 

• Highly organized and able to work efficiently on multiple tasks with deadlines 

• Ability to quickly learn new software programs as needed 

• Proficient in Microsoft Windows and Office applications 

• Basic knowledge of troubleshooting PC and Mac laptop computers 

• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information 

• An advocate’s belief in the vision of ASU as the New American University 

Relevant qualifications: 

• A current student at Arizona State University pursuing a degree with a willingness to learn and an ability to work well with others.

• Student must be willing to sign and abide by a confidentiality agreement.