Application Instructions:

Active Student Employees: If you are a current Student Employee or have previously worked in a student position, you must apply from your existing Workday account. Do not apply from the external careers website. Log in to Workday and type Find Jobs in the search. Locate the position and click Apply.

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

IMPORTANT: Please review the job posting and fully complete all sections of the application. You will not be able to modify your application after you submit it.

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Job Description:

Join our IT Client Support Services team to provide technical assistance to faculty, staff, students, and administrators at Mercer University. Your responsibilities include helping users with tech issues, maintaining records of reported problems, and supporting computer hardware and software. Strong communication, customer service, and tech skills are essential. Gain valuable experience in IT support and make a positive impact on our university community. Apply now and be part of our tech-savvy team!

Requirements:

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills with the ability to support faculty, staff, and students who have a wide range of technical proficiency 
• Complete a in person panel interview
• Submission of a one-page resume upon request – Cover letter is not required

Desirable Qualifications:

• Previous experience in providing technical support or IT help desk assistance
• Previous experience in a call center or customer service environment
• Familiarity with Windows, MacOS, Linux, Microsoft Office
• Enthusiasm for technology and staying up-to-date with industry trends
• Willingness to take initiative and propose innovative solutions
• Problem-solving skills and the ability to remain calm under pressure
• Ability to work collaboratively in a team environment

Pay Rate: $10 per Hour

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