Student - IT Helpdesk Technician

The Student IT Helpdesk Technician supports campus technology services while developing practical technical and professional skills that reflect Soka University of America’s mission to foster a steady stream of global citizens committed to living a contributive life. Through service-oriented technical support and collaboration, student technicians help ensure reliable technology resources for the university community.

Job Description

• Provide technical assistance to students, faculty, and staff through walk-up, remote, desk-side, telephone, email, and electronic work-order support channels.
• Assist with IT projects including installing, auditing, troubleshooting, and performing basic configuration of a variety of campus technologies.
• Conduct classroom and printer audits to ensure campus technology is functioning and properly documented.
• Support the installation, setup, and maintenance of audiovisual equipment and other technology used in classrooms and campus spaces.
• Possess basic to advanced knowledge of Windows 11, macOS, and Microsoft Office applications.
• Familiarity with Android and iOS mobile devices is a plus but not required.
• PC hardware configuration and troubleshooting experience is a plus but not required.
• Provide clear, courteous, and professional customer service when assisting members of the campus community.
• Maintain strong communication skills and a service-oriented mindset aligned with the university’s collaborative environment.
• Demonstrate the ability to learn quickly, take initiative, and work independently as well as within a team.
• Assist with administrative tasks such as creating or updating knowledge base articles, documentation, and technical guides.
• Participate in on-the-job training provided by the IT department; certification training opportunities are available and encouraged.
• Perform occasional physical tasks, including lifting and installing equipment such as speakers weighing approximately 40–55 lbs.
• Other responsibilities may be assigned as necessary to support campus IT operations.
• This position requires reporting on campus and complying with all University safety protocols.
• Cover letter is required at the time of application submission.

Weekly Hours

10

Pay Range

16.90

The base salary range for this position is listed above. Compensation ranges are based on several factors including job function, experience and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise, and may vary from the range listed here.