STUDENT-Phonathon Supervisor

Ithaca College Annual Fund is looking for a Student Supervisor for our Phonathon Program.

Qualifications

• Currently enrolled as a student at Ithaca College and has been employed in Phonathon.


• Demonstrated understanding of and comfort with Ithaca College fundraising activities, including Phonathon goals and objectives.


• Familiarity with Ithaca College campus, activities, and history


• Ability to motivate and create enthusiasm with peer group.


• Ability to communicate directions and information in a concise and constructive manner. 


• Interest in helping Ithaca College


• Courteous and engaging personality


• Able to present information concisely and persuasively.


• Able to follow directions and accurately record data/details. 


• Good time-management skills


• Reliable and dependable


• Detail oriented and proactive.


• Creative


• Team player and the ability to work independently.


• Demonstrated leadership and management skills.


• Willingness to learn appropriate ways to provide constructive feedback to peers.

Responsibilities

• Serve as a role model for callers, always displaying a positive and professional attitude.


• Help callers reach goals by answering questions, coaching, and demonstrating good phoning techniques.


• Reinforce good phoning skills by providing support and encouragement to callers.


• Prepare calling assignments.


• Select motivational activities for each shift and prepare all activity materials, incentives, etc.


• Assist with any additional related duties as they occur.


• Meet Phonathon performance standards.


• Manage schoolwork load and job hours.


• Uphold Phonathon employment and confidentiality agreements.


• Inform Ithaca College alumni and parents about campus events, news, enhancements, and initiatives (Calling, Texting & Emailing).


• Professionally communicate Ithaca’s mission and priorities


• Maintain and update information and records. 


• Ask alumni and parents to make a gift to support the College by credit card, pledge, or check.

Schedule/Hours

• Work two shifts per week.
  
  
  
  • Shift times:
    
    o    Monday evening, 6:00 p.m. - 9:00 p.m.
    
    o    Tuesday evening, 6:00 p.m. - 9:00 p.m.
    
    o    Wednesday evening, 6:00 p.m. - 9:00 p.m.
    
    o    Thursday evening, 6:00 p.m. - 9:00 p.m.
  
  


• Attend and participate in supervisor meetings.

Experience You will Gain:

1. Professional experience


2. Confidence


3. Knowledge of Ithaca College


4. Better understanding of Philanthropy/Giving Back


5. Develop transferable skills:
   
   
   
   • Verbal Communication
   
   
   • Leadership
   
   
   • Collaboration and teamwork
   
   
   • Time management
   
   
   • Money management
   
   
   • Customer Service Skills
   
   
   • Ability to negotiate.
   
   
   • Ease/comfort meeting/talking to new people.
   
   


6. Networking Opportunities

Hourly Pay: $16.30

Supervisor: Kelly Dukerich