Summer 2027 Internship- Transportation Service

About Kunkel & Associates

Kunkel & Associates is a commercial insurance brokerage and consulting firm committed to providing quality service through professionalism and personalized attention for over 20 years.

Our team provides consultative solutions for transportation, property & casualty, and employee benefits needs. We continue to grow by bringing innovative advantages to our clients, including resource consulting, safety and loss control management, claims management, and more.

At Kunkel, we take pride in exceeding customer expectations within a unique working environment and uphold a culture that embraces hard work, balance, and fun.

Locations: Dubuque, Iowa (HQ- where internship is offered at); Madison, Wisconsin; Kansas City, Kansas
Hours: Monday–Thursday 8:00 AM–5:00 PM; Friday 8:00 AM–12:00 PM (flexible hours)

Position Summary

The Service Internship is designed for students eager to explore the client service and account management side of the insurance industry. Interns will provide hands-on support to our Client Service Representatives (CSRs) and Account Managers (AMs), assisting with projects and tasks that directly impact client satisfaction and team efficiency.

This internship provides a foundation in service operations, introducing interns to essential insurance processes without requiring them to master the entire AM role. You will gain exposure to real-world client service, industry tools, and professional collaboration in a supportive, growth-oriented environment.

What You’ll Do

• Assist with policy and endorsement checking
• Support in preparing proposals and renewal questionnaires
• Process change requests and certificates of insurance under supervision
• Support ASR/AM in reviewing loss runs and putting them into a loss summary
• Review IFTAs and create IFTA Maps
• Learn to manage reports, review motor vehicle records, and order loss runs
• Shadow AMs and CSRs to understand how we service client accounts
• Provide general administrative and project support to the service team

• Working towards completion of BA or BS in Business, Marketing, Insurance, or related field
• Strong Outlook, Word, and Excel skills
• Excellent verbal and written communication skills
• Excellent service orientation skills – a strong interest in helping clients and supporting teammates
• Ability to work flexible hours with the capacity to work up to 40 hours per week, or part-time (Monday–Friday)