Winter Wander Attendant

Salary :

$15 - 15 hourly

Company : Boar's Head Resort

Job Type : Internship

200 Ednam Dr, Charlottesville

Job Description - Winter Wander Attendant

The Winter Wander Team Member will serve in the roles of Show Operations, including ticketing

attendant (being the first to greet the guest, scan their tickets and give them information on the

Winter Wander experience), retail attendant (staffing retail locations throughout Winter

Wander and assisting guests with their merchandise purchases), photography attendant

(working with our photo booth and selling photos of guests with Santa), and Food & Beverage,

including our food and beverage locations of The Wander Lounge, The Wander Outpost and

Frost & Fire and the Boar’s Head Food Truck, including runner (taking food and drinks to and

from the kitchen to our three locations and emptying trash at the locations and around the trail)

and staffing the food & beverage locations (taking the guests’ orders, taking payment and

preparing/giving the food/drinks to the guests). More on these roles and understanding the

preferences of the applicant will be discussed in the interview process. In accepting this job, it is

understood that the applicant would be working across different roles on different nights. While

preferences will be discussed, the applicant should be willing to work any assigned role at the

event.

WORK ENVIRONMENT

Indoor and outdoor events as part of Winter Wander at Boar’s Head Resort and surrounding

resort grounds.

ESSENTIAL JOB FUNCTIONS

• Staff Winter Wander to support the show operations and food & beverage operations in

the role(s) of ticketing, retail, photography attendant, bar staff, runner (including food,

drinks and trash). This may be in a rotating basis or as decided upon discussion with the

Director of Special Events.

• While preferences for job role each show night will be discussed during the interview,

every team member is expected to be flexible to work the role needed each night.

• A schedule will be sent out for each show night, with team members assigned to roles.

However, that is subject to change each night and each team member is expected to

always do what is needed, including following any changes and directions from them

supervisor, to ensure Winter Wander is the premiere light show experience in Virginia.

• Work in conjunction with all the team members in show operations the food &

beverage teams at Winter Wander to provide a premiere guest experience. As a Forbes

Recommended property, this includes meeting and exceeding the Forbes basic

standards and Boar’s Head Resort and Winter Wander CORE Standards.

• Be able to work nights and weekends, including holidays

Attend one of the following Winter Wander orientation dates: Thursday, November 5 6-

8 p.m. OR Saturday, November 7 10 a.m. – noon. OR Monday, November 9 from 6-8

p.m.

• Perform other duties as assigned.

Requirements

Essential

• Current high school or college student with interest in / studying in the fields of

hospitality, events or a related field.

• Industry Experience – Hospitality and/or Events

• Experienced with online ticketing systems

• Must have a valid Drivers' License or be able to have transportation to and from work

• Skilled in the use of Microsoft Office applications, including Excel and Word

• Ability to work a flexible schedule when necessary, including evenings, weekends and

holidays

SAFETY RESPONSIBILITIES

All team members must learn and comply with all Resort safety rules; must use appropriate safety

equipment at all times; must immediately report all unsafe conditions to supervisors; must be

familiar with all safety features or equipment, machinery or materials encompassed by job duties;

and must check with supervisor if there is a question as to the safe procedure to be used for any

job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To

perform this job successfully, the incumbent will possess the abilities or aptitudes to perform

each duty proficiently. Some requirements may exclude individuals who pose a direct threat or

significant risk to the health and safety of themselves, other team members or guests.

This description excludes the marginal functions of the position that are incidental to the

performance of fundamental job duties.

This job description in no way states or implies that these are the only duties to be performed

by the team member occupying this position. Team members will be required to perform any

other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at

will” employment relationship.

GUEST SERVICE COMMITMENT

"I acknowledge that the Forbes Travel Guide and the AAA Four Diamond Service Standards at

The Boar’s Head have been explained to me. I understand that I am personally responsible for

creating an environment of hospitality through my daily actions. The Boar’s Head will continue

in their commitment to guest service through new initiatives and processes. I am aware it is my

obligation to acquire knowledge of any new standards and participate in continued training.

The Boar’s Head is committed to being Virginia’s most outstanding resort, defined by its

spectacular setting and passion for personalized service. As an associate of The Boar’s

Head I will adhere to these standards and strive to uphold them through-out the duration of my

employment

Salary Description

$15.00 per hour

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