About the Role
Total Rewards, Payroll & Benefits Administration ·
- Coordinates end-to-end payroll processing across the United States, Canada, and global Employer of Record workers, ensuring accuracy, timeliness, and compliance with jurisdictional requirements.
- Administers employee benefits and pension programs, including enrollment, changes, terminations, and annual renewals, ensuring alignment with plan provisions and regulatory obligations.
- Investigates and resolves payroll and benefits discrepancies by liaising with vendors, finance, and employees to ensure timely resolution.
- Maintains up-to-date payroll and benefits records within the HRIS, ensuring data integrity and audit readiness.
- Monitors legislative and regulatory changes affecting payroll, benefits, and pension administration across all operating jurisdictions and implements required updates.
- Administers the annual merit review and bonus cycle, including data preparation, validation, communication, and processing of adjustments in partnership with leadership.
- Supports compensation benchmarking and pay equity analysis, and maintains compensation structures, salary ranges, and related documentation.
Talent Acquisition
- Manages the full-cycle recruitment process, including job posting, candidate sourcing, screening, interview coordination, and offer management for positions across all operating regions.
- Partners with hiring managers to define role requirements, develop candidate profiles, and establish selection criteria aligned with organizational needs.
- Ensures a consistent and positive candidate experience throughout the recruitment process, from initial outreach through onboarding handoff.
- Tracks recruitment metrics and maintains applicant data in the HRIS or applicant tracking system to support reporting and process improvement.
People Operations & HRIS Management
- Manages the HRIS as the primary system administrator, ensuring accurate employee records, data integrity, and system functionality across all modules.
- Owns the employee lifecycle processes including onboarding, status changes, leaves of absence, and offboarding, ensuring consistent execution and compliance with applicable policies and legislation.
- Develops, implements, and updates HR policies and procedures in alignment with organizational priorities and evolving legislative requirements across all jurisdictions.
- Coordinates and executes employee engagement initiatives, including surveys, recognition programs, and organizational development activities.
- Provides guidance and training to people leaders on HR processes, policies, and best practices to support effective people management.
Employee Relations
- Serves as the primary point of contact for employee relations matters, providing coaching and guidance to leaders on performance challenges, conflict resolution, and workplace concerns.
- Conducts investigations into employee complaints and workplace issues, documenting findings and recommending appropriate actions in compliance with organizational policies and applicable legislation.
- Advises leaders on progressive discipline, performance improvement plans, and termination processes, ensuring consistency and legal compliance.
- Monitors employee relations trends and recommends proactive strategies to improve workplace culture and reduce organizational risk.
- Escalates high-risk legal, financial, or executive-level employee relations matters to leadership as appropriate.
About You
- 7 to 9 years of related work experience (10 or more years preferred)
- (Honors) Bachelor’s degree, Master’s degree preferred, or an equivalent combination of education and experience
- Fluent in English (verbal and written)
- Demonstrated experience operating as a highly autonomous HR generalist with end-to-end ownership of core HR functions in a small or scaling organization.
- Strong communication and stakeholder management skills, with the ability to advise leadership, build trust, and influence decisions across all levels of the organization
- Strong analytical skills with the ability to interpret HR data and prepare accurate reports for leadership decision-making
- Strong working knowledge of employment law and regulatory requirements in the United States and Canada, including payroll, benefits, and pension compliance
- Hands-on proficiency with HRIS platforms, including system administration, configuration, reporting, and data management
- Demonstrated ability to administer performance management programs and annual compensation cycles with a high degree of accuracy and sound judgment
- Experience managing full-cycle recruitment across multiple jurisdictions
- Knowledge of employee relations best practice including investigation techniques, progressive discipline, and conflict resolution