Administrative Assistant & Courier

Analytical Resource Laboratories (ARL) is a third-party contract laboratory specializing in microbiological and chemical testing of food, cosmetics, and dietary supplements. ARL has been offering analytical testing services for 23 years. We are looking for a team member with a background in analytical chemistry, microbiology, biophysics, or a closely related field, who is highly motivated, has a great desire to learn, is a quick learner, competent, meticulous, tech-savvy with excellent communication and organizational skills, personable, and proactive individual who is willing to wear multiples hats and embrace a "can-do" attitude to join our laboratory.

Our team is seeking a team player who can thrive in a fast-paced and high-pressured work environment to join our robust, hardworking, intelligent, responsible, adaptive, positive, accountable, and amazing team! The successful candidate has the drive to thrive in a fast-paced, high-pressured work environment. This is an excellent entry-level position for This is an excellent position for those who wish to seek a part-time position in a fun and engaging work environment, working with an amazing team that aims to build bridges of partnership with our clients. ARL is looking for a highly motivated, meticulous, and savvy driver with an excellent driving record to join our amazing Sample Management Team. The ability to multitask in a fast-paced environment and stay cool under pressure is an absolute requirement. A great personality, positive attitude, and ability to work and communicate well with others are a must. Data entry, basic math, interpretive, and analytical skills are helpful. ARL's Sample Management Team must demonstrate excellent customer service and professionalism.

Anticipated work schedule: 

Monday–Friday | Approximately 11:30 a.m. – 4:30 p.m. (20–29 hours weekly)

General Job Description

The Administrative Assistant & Courier is a hybrid role supporting both sample intake operations and client-facing courier responsibilities at ARL’s Tempe, Arizona satellite location. This position plays a key role in receiving, verifying, logging, and routing samples for laboratory analysis while also providing professional sample pickup and delivery services. The role requires strong organizational skills, technical aptitude, customer service professionalism, and the ability to multitask in a fast-paced, time-sensitive laboratory environment.

Responsibilities

Sample Handling & Identification

• Log samples to assigned identification numbers and track them using ARL’s Laboratory Information Management System (LIMS)


• Verify receipt of samples against Chain of Custody (COC) and Sample Submission Forms (SSF) for accuracy and completeness


• Label and distribute samples to appropriate laboratory departments


• Perform sample splits and composites in accordance with laboratory and quality protocols


• Process sample retention and coordinate disposal of samples and related waste


• Assist with entry of specialty testing samples into the laboratory database
  

Documentation & Records Management

• Accurately enter and verify sample data within LIMS


• Read, understand, and follow applicable Standard Operating Procedures (SOPs), including quality and safety requirements


• Ensure all documentation is complete, accurate, and compliant
  

Administrative & Communication Support

• Answer phone calls and client inquiries


• Welcome and assist clients professionally


• Assist management with assigned projects and operational tasks


• Work closely with the Partnerships Team to process samples and resolve concerns


• Conduct all client and team interactions in a professional and appropriate manner


• Report to the Sample Management & Receiving Lead and Manager


• Complete all assigned sample management tasks and leadership-directed projects
  

Courier & Client Support Duties

• Serve as a professional customer representative for ARL


• Follow assigned pickup and delivery routes


• Pick up samples from clients between approximately 11:30 a.m. and 3:30 p.m.


• Prepare and ship daily packages requiring laboratory testing on time


• Follow traffic laws and ARL policies while performing courier duties


• Assist with sample transport and related customer service activities
  

Logistics & Operational Support

• Process incoming and outgoing shipments and mail


• Maintain clean, sanitary, and organized workspaces


• Support general sample management operations as needed
  

Quality, Safety & Regulatory Compliance

• Adhere to ARL sample handling, processing, and quality control protocols


• Comply with ARL HR, safety, confidentiality, and operational policies


• Follow GMP/GLP expectations as applicable to sample intake and processing


• Maintain a clean, organized, and safe workspace
  

Project Coordination & Accountability

• Complete assigned responsibilities accurately and within required timeframes


• Adapt to changing priorities in a fast-paced environment


• Demonstrate ownership and accountability in all assigned duties
  

Job Requirements & Expectations

Workplace & Professional Expectations

• Communicate professionally and effectively with clients, team members, and leadership


• Contribute to a positive, ethical, and team-oriented work environment


• Demonstrate reliability, professionalism, and accountability


• Represent ARL professionally in appearance, conduct, and communication


• Remain calm, focused, and effective under pressure in a fast-paced, time-sensitive environment


• Work efficiently both independently and as part of a cross-functional team


• Demonstrate strong attention to detail and organizational skills
  

Scheduling & Availability

• Available to work 20–29 hours per week


• Monday–Friday schedule, approximately 11:30 a.m. – 4:30 p.m.


• Willing to work scheduled hours until daily responsibilities are completed

Physical & Compliance Requirements

• Able to lift at least 50 pounds


• Willing to wear personal protective equipment (PPE) as required


• Ability to pass background check and drug testing


• Adhere to ARL drug-free workplace, attendance, and time-off policies


• Valid driver’s license with a good driving record


• Ability to safely operate company vehicles
  

Hiring Requirements & Qualifications

Educations & Experience

• High School Diploma or equivalent required
  

Technical & Professional Competencies

• Strong technological aptitude and ability to quickly learn LIMS systems and internal platforms


• High level of data entry accuracy and attention to detail


• Ability to follow technical processing protocols precisely


• Excellent interpersonal and communication skills


• Ability to work collaboratively across departments


• Ability to perform effectively in a time-sensitive environment


• Strong organizational skills and task prioritization
  

Additional Requirements

• Fluency in English (verbal and written) required


• U.S. work authorization required; ARL does not offer visa sponsorship
  

Reporting Structure

• Reports to: Sample Management Manager
  

Additional Expectations

ARL seeks to employ and promote team players who exhibit leadership, adaptability, intelligence, responsibility, and a commitment to excellence. We value individuals who thrive in a fast-paced, high-pressure work environment and demonstrate accountability, positivity, and professionalism in all aspects of their role.

COMPENSATION RATE DEPENDENT ON RELEVANT INDUSTRY EXPERIENCE

About ARL

Analytical Resource Laboratories LLC is a third-party quality testing laboratory in the food, cosmetics, dietary supplements, and pharmaceutical industries. It was established on January 1, 2000. In 2015, ARL partnered with Tentamus North America, Inc., a network of laboratories headquartered in Germany, to form International Contract Laboratories, LLC. We celebrate 22 years of serving the industry. We offer microbiology and chemistry testing services, as well as method development, to manufacturers, retailers, raw material providers, and even consumers. On June 1, 2021, ARL acquired EuTech Scientific Services, Inc. ARL laboratories are located in Utah, Arizona, Florida, and New Jersey. We continue to grow and expand to serve our partners across the United States.
ARL’s motto of “Doing it right, on time, every time,” not only means executing the right work to produce quality results professionally but also doing what is right legally, morally, and ethically. Our greatest strength is in walking the moral high ground that drives our work, relationships, character, and leadership. They are reflected in the way we build our success and in the way we treat each other and our colleagues in the business, even our competitors. Doing it right is what sets us apart.

VISION

“To be the best quality lab in the industry founded on a championship culture of leaders who inspire good and elevate life wherever we go, doing what we exist to do”

MISSION

We exist to provide experience, professionalism, and value in world-leading analytical testing services at the highest level of integrity, reliability, timeliness, and accuracy by the best and greatest people. 

VALUES 

Experience: We stand for the highest level of performance, proficiency, and drive because ...

… we perfect our craft and seek learning anywhere, anytime.

… we don’t just avoid errors; we achieve excellence.

… we state our intentions and take deliberate actions.

… we embrace change and better ways of thinking.

This is how we do it right.

Professionalism: We manifest total commitment to doing our absolute best because …

… we exercise integrity, honesty, and transparency.

… we are effective, accountable, and reliable.

… we demonstrate that leadership is an active choice, not a passive position. 

… we deliver accuracy and quality in all our work.

… we take ownership of our stewardship.

This is who we are.

Value: We empower ourselves to bring value to those whose lives we impact by …

… building bridges of partnerships and service.

… inspiring moral discipline and character.

… creating authentic chemistry in our relationships.

… elevating the world through the results of our work.

The world is a better place because we are here. 

OUR WORK

We often hear the phrase “Don’t overpromise and under-deliver.” We do not make promises we cannot keep and represent what we aren’t. ARL is committed to truth and honesty. In our partnerships, our on-time timeline is driven by professional ethics to do the right work to produce correct results. We strive to fulfill the quality needs of our partners by setting reasonable expectations and realistic results. In our journey with our team, we do the same. No, we do not overpromise and under-deliver. Our goal is to deliver the unexpected. We set performance standards and realistic expectations for growth from advancement to progression. When you grow, we grow. When you perform, we deliver. We want you to trust that we will take your needs seriously without sacrificing integrity. It is the same conviction we take to our partners. There is no double standard.

OUR RELATIONSHIPS

When we say we care, we actually do something about it. We personally care about our success and how we serve yours. ARL is available for our partners as best as humanly possible, but we are present at any time for our people. We make people care our priority, personally and inherently. Our commitment to long-lasting relationships started long before you joined our team. This is not just business for us; it is who we are. Doing it right and doing what is right are our creed to build a better everything for you and for the ARL family.

OUR CHARACTER

ARL’s team is hand-picked. Our team is a team of abundant thinkers. We think big. We think plenty, not empty. The strength of our performance comes from an attitude of gratitude and a marathon of moral altitude. Non-abundant thinkers don’t last. Our identity in the profession go hand in hand with our core values. While the work that we do are founded on expertise, knowledge, proficiency, and experience, we stake our professional dealings on integrity, charity, respect, and all that is ethical, right, and true. Our people strive to exemplify a higher standard and choose to take the better path. This means we do not sacrifice long-term relationships for short-term gains. We do not seek to win at any cost.. Rather, we seek to do it right by our people, our partners, and our planet. At ARL, we understand the importance of never burning a bridge. (We never know when we might have to cross that bridge again.) It is reflected in our external behavior and practices in developing trust in our professional and personal relationships within our team, with our partners, and with our community.

OUR LEADERSHIP

We seek to build a team of leader-leaders. Our goal is to give you the tools to be technically competent so that we can trust you to actively and effectively deliver results at the level we seek to achieve. More importantly, we want you to be able to embrace your stewardship and take your place in our team so that you can achieve a sense of meaning and purpose in your work. Leader-leaders don’t wait for growth to happen. Leader-leaders bring stability to chaos. They seek out weaknesses and turn them to strengths. They don’t sit in the cart as someone else pushes and pull to the finish line. They put their shoulders to the wheel because they can and because they will. Leader-leaders at ARL make things happen. Leader-leaders keep a positive eye on possibilities and opportunities to grow our work, our relationships, our character, and our potential for leadership. 

We treat fumbles and tumbles as opportunities to become stronger than we were the day before. Our focus is on building, maintaining, and supporting a team that does it right, on time, every time, and delivering the unexpected. This is the cornerstone of who we are.

If you resonate with our philosophy, we just might be the lab for you. Send us your application.