Description

Summary 

The Front Desk Agent enhances the effectiveness of San Pedro Spiritual Development Center by providing excellent guest services and coordinating professional support services to staff and management. Must be skilled in providing excellent customer service and facility support within a faith-based conference center environment. 

The Diocese of Orlando four core values lay the foundation for the work performed by its employees.

1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living
2. Respect: Affirming each person’s God-given dignity and uniqueness.
3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.
4. Commitment: Individually and collectively, we are steadfast to the team and its purpose

ESSENTIAL DUTIES AND RESPONSIBLIITES:  

· Receive and direct incoming calls.

· Respond to inquiries about facility programs, schedules, and amenities.

· Serve as initial point of contact for guest inquiries/concerns, coordinating with Center staff to resolve issues as appropriate.

· Maintain internal database(s) and work within facility Guest Service software as assigned. 

· Perform Guest Service-related tasks as assigned by Guest Service Manager.

· Maintains Copier / Break Room tidiness. Restock Copier / Break Room as needed for office supplies and break room supplies.

· Provide professional support services to administration as needed.

· Opens and closes Gift Shop according to San Pedro Center Gift Shop procedures.

· Maintains all aspects of gift shop point of sale procedures. 

· Maintains a clean and organized Gift Shop area.

· All other duties as assigned.

Requirements

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

The successful candidate will possess the following:

· AA Degree in hospitality, business administration or closely related field, and at least 2 years’ experience in hospitality services and/or professional-level support services. 

· Proficient in Microsoft Office, including Microsoft Word, Excel, and Outlook. Able to maintain a database and work with Guest Service Software.  

· Possess strong organizational, communication and customer service skills. 

· Proven English/Spanish bilingual ability preferred