Administrative Specialist - Eau Claire - Part Time or Full Time

Your New Beginning Starts Here

Celebrating 40 Years! 

We’re more than a human services agency—we’re partners in transformation, walking alongside you on the journey to a fuller, richer life.

We are seeking an organized and detail-oriented Administrative Assistant to join our team in our Eau Cliare Office. The candidate will play a crucial role in ensuring the smooth operation of our office by managing administrative tasks, supporting counselors, and maintaining a welcoming environment for customers and visitors.

Responsibilities 

• Provide Administrative support to ensure efficient operation of office


• Assist clients and management staff with issues and concerns


• Perform data entry


• Manage appointment schedules for clients and therapists.


• Maintain accurate and organized client records, manage and coordinate referrals, assisting with the client intake process by gathering client information and verifying eligibility with insurance.


• Assist in maintaining up to date client records through audits.


• Assist with onboarding and welcoming new team members.


• Manage office funds by maintaining accurate petty cash account, making daily deposits when needed, managing client accounts and collecting balances due.


• Answer phones and greet clients, visitors and others.


• Type and distribute correspondences


• Complete insurance verification and prior authorizations


• Advanced scheduling coordination


• Troubleshoot administrative issues


• Assist with onboarding/training new staff


• Manage escalated client concerns


• Maintain workflow consistency


• Support multiple offices if needed


• Coordinate provider schedules


• Assist with operational problem-solving


• Support compliance/document tracking


• Schedule meeting/training rooms and coordinate calendars, as requested.


• Attend department/management meetings as scheduled.


• Order and re-stock supplies for office.


• Effectively convey ideas and department needs using clear verbal and written communication.


• Protect Aurora’s value by keeping information confidential.


• Ensure safe work place practices, and maintaining a clean and organized work space.


• Perform other duties as assigned.

Competencies

• Problem Solving - identify and  resolves problem in a timely manner, gathering and analyzing information skillfully


• Interpersonal Skills - maintain confidentiality, remaining open to others’ ideas and exhibiting willingness to try new things


• Oral Communication - speak clearly and persuasively in positive or negative situations; demonstrating group presentation and meeting skills


• Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information


• Planning/Organizing – prioritize and plan work activities, using time efficiently, and develop realistic action plans


• Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work


• Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events


• Dependability –consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance


• Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly

Benefits:

• Option to get paid before payday


• Opportunities for advancement in a growing, hire-from-within company


• Employee discount - Verizon and Dell 


• Health Insurance


• Life Insurance


• Dental Insurance


• Vacation/Personal Hours


• Employee Stock Ownership


• 401-K


• Employee Achievement Program


• Longevity Bonus for Part Time or Full Time Employees 


• Casual dress (no uniforms), fun work atmosphere


• And more

Pay Range:  $17/hr +  based upon experience and education.

If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer