Adventureland Campground - Guest Experience Agent

• Greet and interact with guests in a warm, friendly, fun, and professional manner 

• Maintain a neat, clean, and professional appearance 

• Utilize property management system to make reservations, check-in and check-out guests, process payments, maintain a cash drawer and operate office equipment 

• Ensure a smooth check-in and check-out process for guests 

• Deliver guest amenities as requested 

• Accurately process guest payments while maintaining PCI compliance 

• Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls 

• Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints 

• Partner with housekeeping and/or maintenance to ensure guest requests and complaints are resolved in a timely manner 

• Keep the front desk area clean and neat by sanitizing surfaces and office equipment 

• Demonstrate a working knowledge of all services and facilities of the property 

• Comply with all standard operating procedures 

• Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis 

• Provide guests with insightful information about other nearby parks and properties 

• Inform guests of events and activities that may be occurring during their visit 

• Promptly escalate any maintenance issues or emergencies to the appropriate authorities 

• All other duties assigned by leadership 

Education and Experience: 

• High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered 

• 1+ year of previous hospitality or front desk experience a plus, but not  

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus. 

Requirements:   

• Must be at least 18 years of age to comply with Iowa Child Labor Laws 

• Ability to work flexible schedule, including evenings, weekends, and holidays 

• Must have reliable transportation to and from work for your scheduled shift 

• Ability to comply with all uniform policies 

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner 

• Ability to portray a positive, outgoing, professional attitude  

• Ability to handle pressure and difficult situations with poise and finesse 

• Must possess strong written and verbal communication skills 

• Must possess strong attention to detail and problem-solving abilities 

• Ability to accurately use Point of Sale (POS) and/or other cash handling equipment 

• Ability to use office technology and equipment, such as PC, software, and copier 

• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point 

• Ability to follow direction, multi-task, and work as part of a team as well as independently 

Physical Requirements: 

• Ability to stand in place for long periods of time 

• Ability to stand, walk, and remain on feet for majority of the workday 

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders 

• Ability to remain sedentary for extended periods of time, while using a computer 

• Ability to carry, push, pull, lift, and hold objects weighing up to 50 pounds 

Working Conditions: 

• This role will be based in an indoor lodging setting, predominantly at the front desk of the campground 

• Potential exposure to the variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions 

• Subject to frequent interruptions and may need to reprioritize activities 

• Subject to constant repetitive motion 

Adventureland Perks & Benefits:  

• Flexible schedule     

• Ability to cross-train and learn unique skills across various departments     

• Free admission to Adventureland Theme Park/Waterpark and other select parks on your days off     

• Invitations to exclusive company-sponsored Host events throughout the season     
        

We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Adventureland. Apply today!     

Do not miss the chance to spark your career now!