AM Executive Lounge Attendant (Part-Time)

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! 

What you will have an opportunity to do:

As the AM MClub Concierge Lounge Attendant you will join our morning Guest Services team to provide exceptional guest service to our VIP rewards members. This is a Part-Time position, working three days a week, with the flexibility to work additional mornings when needed to meet business demands.

The ideal candidate uses an engaging personality to create a welcoming environment in the Marriott VIP M-Club Concierge Lounge to deliver premium service by serving food and beverages, maintaining lounge cleanliness, and anticipating guest needs to ensure a memorable experience. In addition, the candidate who fills this role will also work AM shifts in the Retail Gift Shop as needed.

Must be available to work various mornings, 5:30 AM - 1:00 PM, weekdays and weekends, including holidays.

If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

• Welcome and acknowledge VIP guests, assist with guest needs, address concerns, offer recommendations, and ensure comfort.
• Provide exceptional customer service by being engaging and creating a memorable experience for loyal guest.
• Remain well-informed about local dining, shopping, and attractions to provide accurate and helpful information to guests.
• Prepare and serve beverages (hot, cold, alcoholic), set up buffets/bars, manage food inventory, and communicate needs to the kitchen.
• Keep the lounge, tables, and general area clean; clearing tables and taking out trash from lounge and kitchen prep areas.
• Stock fruit, snacks, drinks, and supplies.
• Breakdown and clean up of buffet line, including clearing the service area, washing all food items, chafing dishes, utensils, pots/pans and separate and store items.
• Follow Marriott standards, maintain professional appearance.
• Communicate all pertinent information to manager on duty
• Interact with hotel/resort staff in a professional manner, assisting other departments as needed.

This list is not all inclusive, additional job functions will be shared during interviews.  

Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

What are we looking for?

• Must be available to work mornings, 5:30 AM - 1:00 PM
• Excellent communication skills with a strong desire to make a memorable experience with every guest interaction.
• Ability to work well in a team and handle a fast-paced environment with professionalism.
• Knowledge of the local area and ability to stay up to date on current city happenings.
• Able to easily adapt to unexpected changes and prioritize tasks effectively.
• Moves food, equipment, and tubs weighing up to 25 lbs. regularly.
• Transport food and supplies from storerooms and kitchen areas to concierge lounge throughout shift as required.
• Moves throughout hotel lobby and kitchen areas, including frequent and repeated climbing up and down stairs, for duration of shift.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.
• Capable of frequent and repeated lifting, carrying, bending, stooping, and extending arms fully.
• Ability to observe and adhere to all Health and Safety regulations and company guidelines for food handling, cross-contamination protocols, and sanitation.

Compensation:

-

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.