Attraction Ambassador - Eiffel Tower - Part Time (Paris LV)

Eiffel Tower Attraction Team Member Responsibilities

• Adhere to the principles of Safety, Courtesy, and Capacity while ensuring an exceptional guest experience.
• Report any guest concerns, incidents, or system-related issues to the Lead or Supervisor during your shift.
• Rotate through various operational areas, including Ticket Validation, Elevator Operations, VIP Entrance, and Viewing Deck assignments.
• Assist with VIP and group guest interactions, providing outstanding customer service.
• Collaborate with team members to create a safe, enjoyable, and memorable experience for all guests.
• Comply with the Code of Commitment, company policies and procedures, and all applicable industry regulations.
• Remain knowledgeable about property promotions, programs, amenities, attractions, restaurants, and entertainment offerings across Caesars properties.

Elevator Operator Responsibilities

• Deliver a clear, engaging, and memorized presentation about the Eiffel Tower Experience and its comparison to the original Eiffel Tower in Paris.
• Answer guest questions regarding the attraction and surrounding property amenities.
• Respond appropriately to biohazard incidents, including guest illness during elevator rides, following company procedures.
• Engage with guests and recommend attractions, dining, and entertainment options throughout Caesars properties.

Viewing Deck Responsibilities

• Maintain accurate guest counts on the viewing deck, ensuring occupancy does not exceed 96 guests.
• Manage queue lines and organize guest departures, allowing no more than 10 guests per elevator for descent.
• Monitor the anemometer and understand wind-speed limitations to ensure guest comfort and safety.
• If wind speeds exceed 39 mph, initiate procedures to safely clear the viewing deck.

VIP Entrance Responsibilities

• Manage the VIP entrance on the casino level for VIP casino guests and guests requiring assistance, including ADA guests.
• Communicate with the Elevator Operator regarding VIP or assisted guests awaiting access to the viewing deck.

Ticket Validator Responsibilities

• Understand all ticket products and offerings.
• Operate ticket-scanning equipment efficiently and troubleshoot basic technical issues.
• Serve as an ambassador for both the Eiffel Tower Experience and the property by assisting, directing, and answering guest inquiries.

• Demonstrate exceptional customer service skills, a passion for guest satisfaction, and a commitment to providing proactive service.
• Maintain the safety and security of guests, team members, and employees at all times, including securing all decks and platforms during closing procedures.
• High School Diploma or equivalent preferred.
• Possess strong verbal communication skills and the ability to interact professionally and courteously with guests, coworkers, management, and the public.
• Must be proficient in the English language.
• Available to work a flexible schedule, including various shifts, weekends, and holidays.
• Ability to effectively prioritize tasks, manage time efficiently, and multitask in a fast-paced environment.
• Uphold the highest standards of integrity, professionalism, and ethical conduct, recognizing the expectations of a highly regulated business environment.

• Must maintain professional grooming and appearance standards in accordance with company policy.
• Ability to effectively listen, observe, and respond to visual and verbal cues in a fast-paced environment.
• Capable of moving quickly and safely throughout high-volume, fast-paced, and potentially noisy work areas.
• Must be able to lift and carry up to 35 pounds as required.
• Ability to stand and remain on duty for extended periods throughout the shift.
• Must be able to work in varying environmental conditions, including exposure to heat, cold, and high winds.
• Comfortable working at elevated heights and in outdoor observation areas.
• Ability to walk, stand, and move continuously for long durations.
• Must wear and maintain the designated attraction uniform in accordance with company standards and appearance guidelines.