Audience Services Representative

Position Summary

Signature Theatre, one of New York's leading off-Broadway theatres, is seeking AUDIENCE SERVICES REPRESENTATIVES. Audience Services Representatives are responsible for creating a welcoming environment at the Pershing Square Signature Center. Reporting to the Senior Front of House Manager, Audience Services Representatives are an integral part of introducing the culture of Signature Theatre to the company’s Season Members, general audiences and interested visitors. Audience Service Representatives are primarily responsible for engaging guests as they arrive at the Center and orienting our audiences to the venue.

About Signature

Founded in 1991, Signature Theatre celebrates playwrights and gives them an artistic home, producing six to eight productions annually. In 2005 Signature began its groundbreaking Signature Ticket Initiative, providing affordable tickets to all of its productions. In 2012, Signature opened The Pershing Square Signature Center, the Frank Gehry-designed 75,000 square foot Center featuring three theatres, two rehearsal studios, a central, public lobby with a café and bookstore, as well as administrative offices. Applicants from populations underrepresented in the theatre field and aligning with Signature theatre’s institutional goals and priorities focused on playwrights, community, and access are strongly encouraged to apply.

Signature is committed to Equity, Diversity, Inclusion, and Accessibility and welcomes candidates who have demonstrable experience advocating for underrepresented communities. All employees of Signature Theatre have a responsibility to be active in the institution's continued commitment to its Equity, Diversity, Inclusion, and Accessibility values and goals. Please read our commitment to creating a theatre focused on EDIA at signaturetheatre.org

Responsibilities

• Possessing or obtaining a FDNY F-03 Certificate of Fitness (Fire Guard)

• Directing and monitoring lobby traffic

• Delivering instructions and information to the public in a clear and friendly way

• Communicating informational messages to ticket holders

• Validating tickets upon audience entry

• Responsible for the set-up, storage and care of front of house equipment

• Working with the House Manager to troubleshoot all ticketing and customer service issues

• Assisting with special projects as needed related to department planning and unique events

Desired Skills and Experience

• Experienced with, or enthusiastic for, a public-facing role

• Possessing exemplary customer service and communication skills

• Experience with a performance venue or restaurant hosting

• A positive and energetic outlook

• A passion for theatre

Compensation

This part time, seasonal position requires a flexible schedule with generally weekday evening and weekend shifts available Tuesday – Sunday. The position pays $17 per hour.

Application Instructions

All applicants must apply through Paylocity.

All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, citizenship, religion, gender, sex, sexual orientation, affectional preference, gender identity or expression, sexual and reproductive health decisions, pregnancy, disability, genetic predisposition, age, military or veteran status, marital or familial status, or any other protected characteristic, in accordance with applicable federal, state and local laws.