Bilingual IT Support Specialist

Port to Port International is seeking a Bilingual IT Support Specialist to support our Delaware operations. This position is responsible for providing technical support to end users, maintaining IT systems and infrastructure, and ensuring smooth day-to-day technology operations across multiple locations.

This is a 100% onsite position based in New Castle, Delaware.

Fluency in both English and Spanish is required. Candidates must be able to communicate effectively in both languages in a professional work environment. Bilingual candidates only will be considered.

Key Responsibilities:

• Provide technical support to end users for hardware, software, connectivity, and access issues
• Troubleshoot laptops, desktops, printers, phones, and peripherals
• Manage and resolve support tickets through the service desk system
• Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Assist with Active Directory user management and access control
• Support IT infrastructure including VMware, servers, networks, WiFi, and security systems
• Maintain inventory of IT equipment and assets
• Support system backups and basic IT security practices

Travel Requirements:

• Travel within the United States to company locations on a bimonthly basis
• Occasional international travel (approximately once per year)

Benefits:

• Health, dental, and vision insurance
• Paid time off (PTO) and paid holidays
• 401(k) plan (if applicable)
• Opportunities for professional growth and advancement
• Stable and growing company environment

 • Fluent in English and Spanish required (mandatory)
• Minimum 2 years of IT support or help desk experience preferred
• Strong knowledge of Microsoft 365 and Active Directory
• Basic understanding of networking and IT infrastructure
• Ability to work onsite full-time in New Castle, Delaware
• Willingness to travel within the U.S. and occasionally internationally
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Organized and detail-oriented