Bond Claims & Mail Associate

At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.

Location Requirement: Candidate required to reside in Des Moines metro.

Work Schedule: This is a part-time role (20 hours per week), scheduled for 4 hours per day. Daily work hours must fall between 10:00 AM and 4:00 PM cst.

The Bond Claims and Mail Associate supports the Bond Claims team by managing claim documentation, preparing correspondence, and maintaining accurate records within the claims system. The role opens and organizes new claim files, processes indemnity agreements, and oversees all centralized outgoing mail functions. The position also handles financial tasks such as preparing checks, recording recoveries, reviewing invoices, and coordinating with vendors, outside counsel, and internal partners. Additionally, it ensures proper file closure and prepares completed files for off‑site storage.

Essential Functions:

• Collaborates with Bond Claims team members to efficiently enter and maintain documents in claims system.

• Prepares letters, such as acknowledgements, notices, indemnity releases, and check transmittals.

• E-docs claim documents into files. Enters information into claims system.

• Opens new preliminary claim files, sets signal reserves, and prepares initial claim notes in claims system.

• Scans documentation received to claim files and labels documents within claim files. 

• Files general indemnity agreements (GAIs) for new and existing accounts received.

• Ensures acknowledgement letters are sent confirming execution of GAIs.

• Handles all tasks related to centralized outgoing mail for EMC Bond.

• Prepares and inputs checks for payment of claims and enters recoveries received on claim files and transmittal of payments.

• Assists Bond Support and Claims Associate in coordinating information for outside counsel, consultants, and vendors.

• Maintains vendor information and codes.

• Reviews and prepares payments of bills. Contacts vendors and billing support as questions arise.

• Prepares closed files for off-site storage.

Education & Experience:

• High school diploma or equivalency

Knowledge, Skills, & Abilities:

• Good computer skills, including knowledge of Microsoft Office Suite

• Accurate data entry skills

• Good organizational skills

• Knowledge of Excel and Word

• Ability to file alpha and numeric information accurately

• Good verbal and written communication skills

• Ability to work on multiple tasks at one time while meeting deadlines

The hiring salary range for this position will vary based on geographic location, falling within either of the following:

A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.

For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

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